Technical Business Analyst - Mid level

Point of IT is seeking a Technical Business Analyst to join our Islamabad-based team in an onsite capacity. This role requires working hours from 8 PM to 5 AM PKT, aligning with Pacific Time. The successful candidate will act as a bridge between customers and development teams, gathering and analyzing business requirements, and translating them into clear functional and technical specifications. This position involves close collaboration with customers, developers, QA, and project teams to ensure the delivery of high-quality software solutions.

Key Responsibilities

- Gather and analyze business and technical requirements from customers and stakeholders through sessions and workshops.
- Prepare detailed documentation including Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), user stories, acceptance criteria, and process flows.
- Translate business needs into clear functional requirements for development teams.
- Analyze existing applications, workflows, integrations, and business processes to identify improvements.
- Collaborate closely with developers, QA, project managers, and customers throughout the Software Development Life Cycle (SDLC).
- Identify gaps, dependencies, risks, and impacts of proposed changes to ensure smooth project execution.
- Support backlog refinement, sprint planning, and other Agile activities.
- Clarify requirements and provide functional guidance to development and QA teams during implementation.
- Assist in User Acceptance Testing (UAT), testing, and validation of delivered functionality.
- Perform data analysis and basic SQL queries for validation and troubleshooting purposes.
- Understand APIs, integrations, data flows, and web-based applications to support technical discussions.
- Maintain accurate and up-to-date requirements and project documentation.

Required Qualifications

- Minimum of 3 years’ experience as a Business Analyst, Technical Business Analyst, Systems Analyst, or in a similar role.
- Proven expertise in requirements gathering and functional analysis.
- Strong understanding of SDLC and Agile/Scrum methodologies.
- Experience preparing BRDs, FRDs, user stories, and process documentation.
- Excellent analytical, problem-solving, and communication skills.
- Ability to communicate effectively with both technical and non-technical stakeholders.
- Working knowledge of SQL, APIs, integrations, and web applications.
- Experience collaborating with development and QA teams.

Preferred Qualifications and Additional Information

- Familiarity with tools such as Jira, Azure DevOps, and Confluence is preferred.
- Experience working directly with customers is an advantage.
- Background in CRM, ERP, eCommerce, or other business applications is a plus.

This role offers the opportunity to work in a dynamic, customer-facing environment where technical expertise and business acumen are equally valued. Candidates should be comfortable working Pacific Time hours and thrive in a collaborative, fast-paced setting.