Technical Consultant II

NCR Atleos, headquartered in Atlanta, is a global leader in expanding financial access. With a workforce of 20,000 employees, the company focuses on optimizing branch operations, enhancing efficiency, and maximizing self-service availability for financial institutions and retailers worldwide. The Technical Consultant II role, based in Karachi, Pakistan, is a customer-facing position responsible for delivering post-implementation support, troubleshooting technical issues, and configuring NCR software solutions to align with client business requirements. This role acts as a trusted advisor, ensuring successful adoption of solutions, operational excellence, and tangible business value. The ideal candidate combines strong technical knowledge with excellent consulting and customer engagement skills to provide outstanding service and build confidence in NCR’s offerings.

Key Responsibilities

- Provide post-go-live support for NCR software solutions to maintain system stability, performance, and customer satisfaction.
- Troubleshoot and resolve application, configuration, and technical issues promptly and efficiently.
- Collaborate directly with customers to understand their business needs and translate these into effective software configurations.
- Configure, customize, and optimize NCR products to meet operational and business requirements.
- Serve as the primary technical point of contact and trusted advisor for assigned customers.
- Conduct root cause analysis and recommend corrective and preventive measures for recurring issues.
- Work closely with internal teams including development, product management, support, and project management to resolve customer challenges.
- Document customer requirements, solution designs, configurations, and support activities thoroughly.
- Support software upgrades, patches, releases, and system enhancements.
- Assist in solution testing, validation, and deployment efforts.
- Provide technical guidance, product knowledge, and best-practice recommendations to customers.
- Monitor solution performance and proactively identify opportunities for improvement.
- Maintain clear and effective communication with customers and internal stakeholders throughout issue resolution and project activities.
- Participate in customer meetings, workshops, and training sessions as needed.
- Contribute to continuous improvement initiatives aimed at enhancing customer experience and service delivery.

Required Qualifications

- Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or a related field.
- 6 to 7 years of customer-facing experience in technical consulting, software support, implementation, or related roles.
- Strong troubleshooting and problem-solving abilities.
- Proven experience gathering business requirements and translating them into technical solutions.
- Excellent communication skills with the ability to engage both technical and non-technical stakeholders effectively.
- Strong customer service orientation and relationship management skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Willingness to travel approximately 15% to 25% as required.

Preferred Qualifications

- Experience with SQL.
- Knowledge of Microsoft Server products.
- Previous experience in the ATM or banking industry is an advantage.

Offers of employment are contingent upon successful completion of applicable screening criteria.

NCR Atleos is an equal opportunity employer committed to hiring, training, promoting, and compensating employees based on job-related qualifications and performance, without discrimination based on race, color, religion, national origin, gender, age, disability, or any other protected status.

Please note that NCR Atleos only accepts resumes from recruitment agencies listed on its preferred supplier list and does not accept unsolicited resumes from other agencies.