Technical Content Writer

Motive is a leading provider of innovative tools designed to empower individuals managing physical operations by improving safety, productivity, and profitability. Our platform seamlessly integrates safety, operations, and finance teams to manage drivers, vehicles, equipment, and fleet-related expenses within a unified system. Utilizing advanced AI technology, Motive delivers comprehensive visibility and control while automating routine tasks to reduce manual workloads. We serve nearly 100,000 customers, ranging from Fortune 500 companies to small businesses, across various industries including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Key Responsibilities:
- Develop, update, and maintain clear, accurate, and user-friendly Help Center articles that assist customers in maximizing their use of Motive’s products.
- Prepare well-structured drafts within the Content Management System (CMS), including editing images, and submit content for review and approval.
- Collaborate closely with cross-functional teams from product and support departments to gather essential product information and create new support content tailored to customer needs.
- Engage in technical and strategic initiatives such as Help Center coding using JavaScript, HTML, and CSS, SEO optimization, data analysis, chatbot flow design, and industry research.
- Identify gaps in existing content, recommend and implement process improvements, and lead projects aimed at enhancing the Help Center and overall customer experience.

Required Qualifications:
- Minimum of 2 years of relevant experience in technical writing or documentation.
- Bachelor’s degree in Communications, Writing, Media, Computer Science, Engineering, or a related field.
- Technical familiarity with SaaS and/or hardware products.
- Proficiency with Google Workspace tools including Drive, Docs, Sheets, and Gmail.
- Hands-on experience with content management systems such as Zendesk, WordPress, or HubSpot.
- Experience implementing SEO best practices.
- Ability to work US Eastern Standard Time shifts, specifically from 6 PM to 3 AM Pakistan Standard Time (PKT).

Motive is committed to fostering a diverse and inclusive workplace that welcomes individuals from varied backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer dedicated to creating an environment where all employees can thrive.

Candidates must be authorized to access commodities and technologies regulated under U.S. Export Administration Regulations, as Motive requires employees to have authorized access to its products and technology. All job postings correspond to current vacancies, and some interviews or new hire training sessions may be conducted in person at one of our global offices.

For more information about our company and culture, please visit our website.