Posted Jul 04, 2026 18 views
HANCO (An Nafay Associates) is looking for a Technical Customer Service Representative (Male) to join their team at the Mehran Town, Korangi Industrial Area location in Karachi. This position is ideal for candidates with beginner to intermediate experience who have a solid technical background and strong customer service skills. The role involves providing hands-on support and requires the candidate to work on-site. The monthly salary ranges between PKR 35,000 and 50,000.
Key Responsibilities
Provide technical support and troubleshooting assistance to customers primarily for home and kitchen appliances. Handle customer inquiries promptly and resolve issues to ensure a high level of customer satisfaction. Maintain detailed and accurate records of customer interactions and technical problems encountered. Work closely with other departments to escalate and resolve complex technical issues efficiently. Utilize basic MS Excel skills to manage reports and data related to customer service activities.
Required Qualifications
A Diploma of Associate Engineering (DAE) in Electronics is mandatory for this role. Candidates should have 3 to 5 years of relevant experience in technical customer service or a similar field. Strong troubleshooting skills combined with excellent customer handling abilities are essential. Basic proficiency in MS Excel is required for documentation and reporting purposes.
Preferred Qualifications and Benefits
This role offers the opportunity to work with a well-established brand in the home and kitchen appliance industry. The work environment is growth-oriented, supporting professional development and career advancement. Additionally, the compensation package includes an annual bonus, providing further financial incentives.
This position requires in-person attendance at the specified Karachi location. Candidates interested in joining a dynamic team focused on delivering exceptional technical customer service are encouraged to apply promptly.
Job Details
Nafay Associates
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