Technical Implementation Engineer

Eon is a leader in healthcare innovation focused on improving patient health and making healthcare more affordable. Our flagship product, Eon Patient Management (EPM), uses advanced technology to identify at-risk patients and streamline clinical decision-making, enabling clinicians to work at the top of their licenses. By promoting adherence to care pathways across various disease states, we help healthcare systems enhance patient outcomes and financial performance. As pioneers in incidental tracking and patient management, we employ Artificial Intelligence to support healthcare organizations ranging from small health systems to large national integrated delivery networks (IDNs) throughout the United States.

As a Technical Implementation Engineer at Eon, you will play a critical role in advancing healthcare technology by ensuring smooth and effective customer implementations. You will collaborate closely with internal teams to gather and define product requirements, perform technical configurations, manage data uploads, and utilize custom scripts and SQL queries for data backloads and product updates. Your responsibilities will also include tracking and documenting customer-specific dashboard data, providing accurate time estimates for customizations, and maintaining clear communication with clients throughout the implementation process. Additionally, you will deliver Tier 3 technical support, troubleshoot issues, and work with cross-functional teams to deploy custom solutions. Your efforts will contribute to a seamless onboarding experience and support Eon’s mission to improve patient care and affordability.

Key Responsibilities:
- Collaborate with internal teams to gather and scope new product requirements during customer implementations
- Perform technical implementation tasks, including developing and reviewing site-specific data configurations
- Manage bulk dashboard uploads such as historical data backloads and global product changes using custom scripts and SQL queries
- Upload and track customer-specific dashboard data configurations and maintain detailed customer portfolios
- Provide time estimates for additional customizations and communicate with clients to obtain feedback and approvals
- Deliver technical support during customer implementation calls
- Work closely with product, development, and customer success teams to track and deploy custom requirements
- Provide Tier 3 support for implementation-related issues and coordinate with internal teams to resolve them

Required Qualifications:
- Bachelor’s Degree in Engineering, Computer Science, or a related field
- 1-3 years of relevant experience in a technical implementation or similar role
- Hands-on experience with SQL for data manipulation and querying
- Proficiency with collaboration and project management tools such as Jira, Slack, and GitHub
- Excellent English communication skills, including experience documenting root cause analyses
- Ability to multitask effectively in a fast-paced environment
- Willingness and ability to work in a 24x7 operational environment

Preferred Qualifications and Benefits:
- Knowledge of HL7 standards is a plus
- Competitive salary and comprehensive health insurance
- Referral bonuses and generous vacation time
- Paid maternity and paternity leave
- Flexible work-from-home days and on-site lunch facilities
- Travel allowance and company-provided equipment including laptop, internet device, and monitors
- Opportunities for professional development and career growth
- Supportive, high-energy company culture with an inclusive and diverse work environment

Eon is an equal opportunity employer committed to fostering a workplace free from discrimination and harassment. We celebrate diversity and strive to create an inclusive environment for all employees. If you are passionate about transforming healthcare through technology and thrive in a dynamic environment, we encourage you to apply and join our innovative team.