Technical Operations & Web Support Executive

EchoNet Services / Media Rank Agency, located in Gulberg III, Lahore, is looking for a dedicated and technically proficient Technical Operations & Web Support Executive. This full-time, on-site role involves managing daily website operations, business systems, and providing internal technical support. The ideal candidate will be comfortable working with various digital tools and business applications to ensure smooth and efficient technical processes. This position suits someone who enjoys troubleshooting, learning new technologies, and handling diverse IT and web-related tasks. The working hours are from 2:00 PM to 10:00 PM, with a monthly salary range of PKR 40,000 to 50,000.

Key Responsibilities
- Build and update business websites using WordPress, AI-based website builders, templates, and other user-friendly platforms.
- Manage domain registrations, DNS settings, hosting accounts, SSL certificates, and website connections.
- Set up and maintain company email accounts, including forwarding rules and email authentication settings.
- Identify and resolve common issues related to websites, hosting, email, and software.
- Create, organize, and enhance Google Sheets for business reporting, tracking, and internal workflows.
- Utilize spreadsheet formulas, filters, data validation, and basic automation to reduce repetitive tasks.
- Assist with Zoho CRM, Zoho Billing, and other company software, including basic configuration and troubleshooting.
- Organize technical requests in ClickUp, monitor pending tasks, and follow up on unresolved issues.
- Maintain records of domains, hosting services, software subscriptions, licenses, and renewal dates.
- Coordinate technical concerns with relevant teams and service providers, escalating complex or high-risk issues as needed.
- Document completed tasks, system changes, and solutions to recurring technical problems.
- Provide routine IT support and assist with employee onboarding and offboarding access requirements.

Required Qualifications
- Practical experience with WordPress, AI website builders, or similar website creation tools.
- Basic knowledge of domains, DNS, web hosting, cPanel/WHM, and SSL certificates.
- Ability to configure business email accounts and troubleshoot common email issues.
- Familiarity with Google Sheets, including formulas and spreadsheet management.
- General computer troubleshooting and business software support skills.
- Strong problem-solving, time-management, and organizational abilities.
- Good written English skills for technical communication and support requests.
- Ability to manage multiple assignments independently and follow tasks through to completion.
- Willingness to learn new platforms and adapt to evolving technical requirements.

Preferred Qualifications and Benefits
- Familiarity with Zoho CRM, Zoho Billing, and ClickUp is advantageous.
- Basic knowledge of HTML, CSS, JavaScript, or Linux is a plus.
- Exposure to automation tools such as Google Apps Script, n8n, Make, or Zapier is beneficial.
- Understanding of API integrations, webhooks, website backups, and basic security practices is preferred.
- Candidates with 1–2 years of relevant experience in IT support, web administration, or technical operations are preferred, though fresh graduates with strong practical skills and eagerness to learn are encouraged to apply.
- A degree, diploma, or certification in IT, Computer Science, Software Engineering, or related fields is an advantage.

This role offers hands-on experience with websites, hosting environments, and business software. It provides opportunities to work with modern digital tools and automation platforms within a professional environment that fosters technical learning and problem-solving. Join EchoNet Services / Media Rank Agency to develop practical skills in web administration and IT operations while contributing to the smooth functioning of our websites and internal technical workflows.