Technical Operations & Web Support Executive

EchoNet Services / Media Rank Agency, located in Gulberg III, Lahore, is looking for a dedicated Technical Operations & Web Support Executive to join their team full-time on-site. This role involves managing daily website operations, supporting business systems, and providing internal technical assistance. The ideal candidate will be comfortable working with various digital tools and business applications to ensure smooth and efficient technical processes. This position suits someone who enjoys troubleshooting, learning new technologies, and handling diverse IT and web-related tasks. Working hours are from 2:00 PM to 10:00 PM, with a monthly salary range of PKR 40,000 to 50,000.

Key Responsibilities
- Build and update business websites using WordPress, AI-based website builders, templates, and other user-friendly platforms.
- Manage domain registrations, DNS settings, hosting accounts, SSL certificates, and website connections.
- Set up and maintain company email accounts, including forwarding rules and email authentication settings.
- Identify and resolve common issues related to websites, hosting, email, and software.
- Create, organize, and improve Google Sheets for business reporting, tracking, and internal workflows.
- Utilize spreadsheet formulas, filters, data validation, and basic automation to reduce repetitive tasks.
- Assist with Zoho CRM, Zoho Billing, and other company software through basic configuration and troubleshooting.
- Organize technical requests in ClickUp, monitor pending tasks, and follow up on unresolved issues.
- Maintain accurate records of domains, hosting services, software subscriptions, licenses, and renewal dates.
- Coordinate technical concerns with relevant teams and service providers, escalating complex or high-risk issues when necessary.
- Document completed tasks, system changes, and solutions to recurring technical problems.
- Provide routine IT support and assist with employee onboarding and offboarding access requirements.

Required Qualifications
- Practical experience with WordPress, AI website builders, or similar website creation tools.
- Basic knowledge of domains, DNS, web hosting, cPanel/WHM, and SSL certificates.
- Ability to configure business email accounts and troubleshoot common email issues.
- Familiarity with Google Sheets, including formulas and spreadsheet management.
- General computer troubleshooting and business software support skills.
- Strong problem-solving, time-management, and organizational abilities.
- Good written English skills for technical communication and support requests.
- Ability to manage multiple assignments independently and follow tasks through to completion.
- Willingness to learn new platforms and adapt to evolving technical requirements.

Preferred Qualifications and Benefits
- Familiarity with Zoho CRM, Zoho Billing, and ClickUp is advantageous.
- Basic knowledge of HTML, CSS, JavaScript, or Linux is a plus.
- Exposure to automation tools such as Google Apps Script, n8n, Make, or Zapier is beneficial.
- Understanding of API integrations, webhooks, website backups, and basic security practices is preferred.
- Candidates with 1–2 years of relevant experience in IT support, web administration, or technical operations are preferred; however, fresh graduates with strong practical skills and eagerness to learn are encouraged to apply.
- A degree, diploma, or certification in IT, Computer Science, Software Engineering, or related fields is an advantage.

What We Offer
- Hands-on experience managing websites, hosting environments, and business software.
- Opportunities to work with modern digital tools and automation platforms.
- A professional environment that fosters technical learning and problem-solving.
- The chance to develop practical skills in web administration and IT operations.

Join EchoNet Services / Media Rank Agency to contribute to the seamless operation of our websites, business systems, and internal technical workflows. This is an excellent opportunity to grow your technical expertise in a dynamic and supportive setting.