Technical Product Manager – Telco BSS Transformation & TaaS

The Technical Product Manager will lead the definition and execution of product requirements and rollout activities for the company’s Telco BSS Transformation and Telecom-as-a-Service (TaaS) programs. This role bridges business operations with architecture and engineering teams, translating complex cross-functional operational needs into clear, build-ready requirements. The successful candidate will oversee the entire lifecycle—from detailed documentation to phased rollout—ensuring seamless implementation across multiple markets and brands.

Key Responsibilities
- Author comprehensive product requirement documents (PRDs), system requirement specifications (SRS/BRDs), and detailed functional specifications that accurately capture business and operational needs for engineering and architecture teams.
- Map operational processes across the Telco stack, including member care, commercial, technical, IVR, USSD, and digital channels, to ensure the new platform supports end-to-end functionality for each area.
- Develop and manage phased rollout plans, coordinating migration, cutover, and go-live readiness across diverse markets and brands.
- Collaborate closely with the architecture team to validate technical feasibility and ensure alignment with the target platform design.
- Manage stakeholder relationships by aligning business, operations, and technical teams on scope, priorities, and timelines throughout the transformation program.
- Support testing efforts by working with QA teams to ensure requirements are testable and correctly translated into user acceptance testing (UAT) scenarios.

Required Qualifications
- Bachelor’s degree in Computer Engineering, Computer Science, Telecommunications, Business, or a related discipline.
- Minimum of 3-5 years of experience in the telecom industry, with hands-on exposure to BSS platforms and telecom operations.
- Strong understanding of operational processes across member care, commercial, technical, IVR, USSD, and digital channels.
- Proven ability to write clear and detailed PRDs, SRS/BRDs, and requirements documentation.
- Experience in planning and managing rollout and cutover activities for platform or system transformation programs.
- Ability to work closely with solution architects, demonstrating a solid grasp of system design, integration points, and data flows to validate technical feasibility.
- Excellent stakeholder management and cross-functional coordination skills.

Preferred Qualifications and Benefits
- Proficiency in Spanish to support LATAM market stakeholders is an advantage.
- Experience with Telecom-as-a-Service (TaaS) or Mobile Virtual Network Operator (MVNO) enablement programs.
- Background working in multi-brand, multi-market telecom environments, particularly within GCC and/or LATAM regions.
- Familiarity with BSS/OSS vendor platforms such as Amdocs, Netcracker, Comviva, Huawei BSS, CSG, or Odoo-based platforms.

At VentureDive, we value intellectual curiosity, passion, and pride in your work. We seek individuals who embody our mission, vision, and values with a straightforward, no-frills attitude and a collaborative spirit. Integrity and honesty are fundamental to our culture. Joining VentureDive means working in a fast-paced, high-standard environment where your contributions will impact millions of users worldwide. In addition to competitive salaries and benefits, you will be part of a dynamic team that fosters innovation and growth. If you are ready to transform ideas into impactful products and solutions, VentureDive is the place for you.