Technical Product Manager – Telco BSS Transformation & TaaS

The Technical Product Manager will lead the definition and execution of product requirements for the company’s Telco BSS Transformation and Telecom-as-a-Service (TaaS) initiatives. This role bridges business operations and engineering teams by translating cross-functional operational needs into detailed, build-ready requirements. The manager will oversee the entire product rollout, ensuring a smooth, phased deployment across multiple markets and brands while maintaining alignment with technical architecture and business goals.

Key Responsibilities:
- Author comprehensive product requirement documents (PRDs), software requirement specifications (SRS/BRDs), and detailed functional specifications that clearly communicate business and operational needs to engineering and architecture teams.
- Map operational processes across various Telco stack systems including member care, commercial, technical, IVR, USSD, and digital channels to ensure the new platform supports end-to-end functionality.
- Develop and manage phased rollout plans, coordinating migration, cutover, and go-live readiness across different markets and brands.
- Collaborate closely with the architecture team to validate the technical feasibility of requirements and ensure alignment with the target platform design.
- Manage stakeholder expectations by aligning business, operations, and technical teams on project scope, priorities, and timelines throughout the transformation program.
- Support testing efforts by working with QA teams to ensure requirements are testable and correctly translated into user acceptance testing (UAT) scenarios.

Required Qualifications:
- Bachelor’s degree in Computer Engineering, Computer Science, Telecommunications, Business, or a related field.
- Minimum of 3-5 years of experience in the telecom industry, with direct exposure to BSS platforms and telecom operations.
- Strong understanding of operational processes across member care, commercial, technical, IVR, USSD, and digital channels.
- Proven ability to write clear and detailed PRDs, SRS/BRDs, and other requirements documentation.
- Experience in planning and executing rollout and cutover activities for platform or system transformation projects.
- Ability to work closely with solution architects, with a solid understanding of system design, integration points, and data flows to validate technical feasibility.
- Excellent stakeholder management and cross-functional coordination skills.

Preferred Qualifications and Benefits:
- Proficiency in Spanish to support stakeholders in the LATAM market is a plus.
- Experience with Telecom-as-a-Service (TaaS) or Mobile Virtual Network Operator (MVNO) enablement programs.
- Exposure to multi-brand, multi-market telecom environments, particularly in GCC and/or LATAM regions.
- Familiarity with BSS/OSS vendor platforms such as Amdocs, Netcracker, Comviva, Huawei BSS, CSG, or Odoo-based platforms.

At VentureDive, we value intellectual curiosity, passion for quality work, and a strong alignment with our mission and values. We seek individuals who are straightforward, collaborative, ethical, and take pride in their contributions.

If you are ready to transform ideas into products and solutions that impact millions worldwide, VentureDive offers a fast-paced, high-standard, and rewarding environment. Join us to be part of a team where your work reaches a global audience and is recognized with competitive compensation and benefits.