Technical Program Manager

UST is seeking a skilled Project Manager to lead and deliver complex technical programs that drive transformation and innovation. This role involves managing cross-functional teams across engineering, product, and business units, ensuring seamless coordination and successful execution of projects. The ideal candidate will have strong expertise in Agile methodologies, excellent communication skills, and a foundational understanding of cloud technologies, particularly AWS. As part of a global organization with over 30,000 employees, you will contribute to impactful initiatives that touch billions of lives worldwide.

Key Responsibilities
Lead end-to-end planning, execution, and delivery of cross-functional technical programs, managing dependencies across engineering, product, and business teams. Serve as Scrum Master for one or more agile teams by facilitating sprint planning, daily stand-ups, sprint reviews, and retrospectives. Coordinate and facilitate Program Increment (PI) Planning sessions, including managing logistics, agendas, and preparation of pre-read materials.

Remove blockers and coach teams on agile best practices to enhance productivity. Track program timelines, risks, and budgets, providing clear status updates to stakeholders and leadership. Partner with engineering leads to translate business requirements into actionable epics, user stories, and technical roadmaps. Manage and maintain program artifacts such as roadmaps, RAID logs, and burndown charts using tools like Jira and Confluence.

Support cloud-based initiatives by coordinating with engineering teams on basic AWS infrastructure needs, including EC2, S3, and IAM. Bridge technical and non-technical conversations across teams to ensure alignment. Drive continuous improvement of agile processes and program management practices. Proactively identify and mitigate program risks, escalating issues when necessary.

Required Qualifications
3-5+ years of experience as a Technical Program Manager, Scrum Master, or in a similar role within a software or technology environment. Certified Scrum Master (CSM), Professional Scrum Master (PSM), or equivalent agile certification is required. Strong understanding of Agile/Scrum methodologies, with familiarity in Kanban considered a plus.

Proven ability to manage cross-functional programs involving engineering, product, and various stakeholders. Excellent communication, facilitation, and stakeholder management skills are essential. Proficiency with project and program tracking tools such as Jira, Confluence, and MS Project. Basic knowledge of AWS core services (EC2, S3, IAM, and VPC fundamentals) to effectively engage in architecture discussions and coordinate with engineers.

Bachelor’s degree in Computer Science, Engineering, Business, or a related field, or equivalent practical experience.

Preferred Qualifications and Benefits
AWS Certified Cloud Practitioner or actively pursuing AWS certification is preferred. Additional certifications such as PMP or SAFe Agilist are advantageous. Experience with CI/CD pipelines and DevOps practices is a plus. Prior involvement in cloud migration or modernization initiatives will be highly valued.

UST fosters a culture grounded in humility, humanity, and integrity. We listen, learn, and act with empathy, striving to improve lives through business. Our commitment to diversity and inclusion ensures equal opportunity for all employees, regardless of age, disability, ethnicity, gender identity, religion, or other protected characteristics.

As part of our team, you will support and promote UST’s core values while complying with company policies and procedures. The organization reserves the right to redefine roles and responsibilities based on evolving business needs and individual performance.

Keywords: AWS, AWS IAM, Agile, Amazon EC2, CI/CD, Confluence, DevOps, Amazon S3, Amazon VPC, Budget Management, Application Migration.