Technical Sales Engineer

ID Privacy develops advanced AI agents tailored for car dealerships, integrating voice, SMS, email, and web chat into a seamless, human-controlled platform. As dealer interest grows rapidly, we are expanding our team by hiring 3 to 4 Technical Sales Engineers. These professionals will become experts on our platform, conduct detailed demo presentations for dealerships, and gather all necessary information to ensure a smooth onboarding process.

Key Responsibilities
- Conduct live demonstrations of the full platform, including the voice agent, messaging capabilities, campaign management, operator queue, and human takeover features.
- Address technical questions during calls, explaining how the platform integrates with dealer CRM, DMS, and scheduling systems, detailing data flow, permissions, and platform capabilities.
- Accurately capture onboarding details during and after calls, such as sales and service workflows, BDC setup, CRM and DMS usage, scheduling rules, and escalation contacts.
- Provide the implementation team with a thorough and well-organized onboarding record to facilitate a seamless transition.
- Relay feedback and insights gathered from customer interactions back to the product team to help improve the platform.

Required Qualifications
- Excellent verbal and written communication skills in English, with the confidence to engage primarily with US dealership staff via calls.
- Strong technical aptitude to explain complex integrations, data flows, and permissions clearly and to quickly master a sophisticated platform.
- Proven experience in demoing software solutions to customers, ideally in SaaS, automotive technology, or related fields.
- Highly organized with the ability to capture and document details accurately on the first attempt.
- Availability to work during US business hours.

Preferred Qualifications and Benefits
- Previous exposure to dealership environments, BDC operations, or automotive retail is advantageous.
- Familiarity with CRM systems such as VinSolutions, ELEAD, DealerSocket, or DMS platforms like CDK and Reynolds is a plus.
- Comprehensive training will be provided on our platform, sales and service workflows, the CRMs and DMS systems we integrate with, and the onboarding process. Candidates are not expected to have prior knowledge of these systems on day one.

This role offers an exciting opportunity to join a fast-growing company at the forefront of AI technology in automotive retail, working closely with dealerships to transform their customer engagement through innovative solutions.