Technical Service Executive-Islamabad (Freelance Basis)

The Technical Service Executive will play a vital role in ensuring the installation, commissioning, troubleshooting, maintenance, and repair of Steeline kitchen and home appliances. This position demands strong technical expertise across electrical, mechanical, electronic, and plumbing systems, combined with excellent customer service skills. The role involves handling field service assignments efficiently while adhering to company standards and safety protocols. The Technical Service Executive will work closely with the After Sales team to deliver timely and professional service to customers, supporting warranty processes and maintaining accurate technical documentation.

Key Responsibilities
- Install, commission, inspect, and service a range of kitchen and home appliances including ovens, microwaves, hobs, range hoods, sinks, faucets, dishwashers, washing machines, and BBQ grills.
- Diagnose faults related to electrical, electronic, mechanical, plumbing, and installation issues.
- Perform repairs, preventive maintenance, product inspections, and technical adjustments to ensure optimal appliance performance.
- Conduct thorough testing post-installation or repair to verify functionality and safety.
- Address customer complaints and service requests promptly within defined timelines.
- Provide customers with guidance on safe operation, maintenance, cleaning, and basic troubleshooting techniques.
- Ensure proper installation of plumbing, electrical, gas, drainage, and ventilation connections as applicable.
- Maintain detailed records of installations, services, warranties, complaints, and spare parts usage.
- Identify and coordinate the procurement of required spare parts with the After Sales team.
- Support warranty inspections and ensure accurate documentation of warranty cases.
- Escalate complex technical issues to the Service Manager or relevant technical authority when necessary.
- Maintain company tools, equipment, and testing instruments in good working condition.
- Follow all company SOPs, safety procedures, quality standards, and customer service guidelines.
- Collaborate with Sales, Logistics, and After Sales teams regarding installations, deliveries, and technical matters.
- Demonstrate professional appearance and courteous behavior at all customer locations.
- Travel to customer sites, branches, dealers, and other assigned locations as required.
- Perform any additional technical or service-related duties assigned by management.

Required Qualifications
- Bachelor’s degree or Diploma of Associate Engineering (DAE) in Electrical, Electronics, Mechanical, Mechatronics, or a related technical field.
- Minimum of 2 years of relevant technical service experience, preferably in kitchen or home appliances.
- Hands-on experience with electrical, electronic, mechanical, and plumbing systems.
- Strong troubleshooting and diagnostic skills.
- Good knowledge of appliance installation and safety standards.
- Effective communication, interpersonal, and customer-handling skills.
- Ability to prepare detailed service reports and maintain technical documentation.
- Willingness to travel for field service assignments across Islamabad and other locations as required.
- A valid driving license is considered an advantage.

Preferred Qualifications and Benefits
- Experience with product-specific technical tasks such as electrical connections and heating system troubleshooting for ovens and microwaves; gas and electrical installation for hobs; ducting and ventilation assessment for range hoods; plumbing inspections for sinks and faucets; and operational testing for dishwashers and washing machines.
- Competitive salary package.
- Opportunities for training and professional development.
- Clear pathways for career growth within the company.
- Positive and collaborative work environment fostering teamwork and continuous improvement.

This position requires a proactive individual committed to delivering high-quality technical service and customer satisfaction. The role is based in Islamabad and involves in-person work with travel to various customer and dealer locations. Candidates with the required qualifications and experience are encouraged to apply and join a dynamic team dedicated to excellence in after-sales service.