Technical Service Executive-Lahore (Freelance Basis)

The Technical Service Executive will play a vital role in the After Sales Service department, responsible for the installation, commissioning, troubleshooting, maintenance, repair, and technical support of Steeline kitchen and home appliances. This position demands strong technical expertise across electrical, mechanical, electronic, and plumbing systems, combined with excellent customer service skills. The role involves handling field service assignments efficiently while ensuring compliance with company standards and safety protocols. The Technical Service Executive will work closely with customers, sales, logistics, and after-sales teams to deliver high-quality service and maintain the company’s reputation.

Key Responsibilities

- Install, commission, inspect, and service a range of kitchen and home appliances including ovens, microwaves, hobs, range hoods, sinks, faucets, dishwashers, washing machines, and BBQ grills according to company standards and safety requirements.
- Diagnose faults related to electrical, electronic, mechanical, plumbing, and installation issues.
- Perform repairs, preventive maintenance, product inspections, and technical adjustments to ensure optimal appliance performance.
- Conduct thorough testing after installation or repair to verify functionality and safety.
- Address customer complaints and service requests promptly within defined timelines.
- Provide customers with guidance on safe operation, maintenance, cleaning, and basic troubleshooting of appliances.
- Ensure proper installation of plumbing, electrical, gas, drainage, ventilation, and other relevant connections.
- Maintain accurate records of installations, services, warranties, complaints, and spare parts usage.
- Identify and coordinate the timely availability of required spare parts with the After Sales team.
- Support warranty inspections and ensure proper documentation of warranty cases.
- Escalate complex or unresolved technical issues to the Service Manager or relevant authority.
- Maintain company tools, equipment, testing instruments, and service materials in good working condition.
- Adhere strictly to company SOPs, safety procedures, quality standards, and customer service guidelines.
- Coordinate with Sales, Logistics, and After Sales teams regarding installations, deliveries, customer visits, and technical issues.
- Maintain a professional appearance and demonstrate courteous behavior at customer locations.
- Travel to customer sites, branches, dealers, and other assigned locations as required.
- Perform any other technical or service-related duties assigned by management.

Required Qualifications

- Bachelor’s degree or Diploma of Associate Engineering (DAE) in Electrical, Electronics, Mechanical, Mechatronics, or a related technical field.
- Minimum of 2 years of relevant technical service experience, preferably in kitchen or home appliances.
- Hands-on experience with electrical, electronic, mechanical, and plumbing systems.
- Strong troubleshooting and diagnostic skills.
- Good knowledge of appliance installation and safety standards.
- Excellent communication, interpersonal, and customer-handling skills.
- Ability to prepare detailed service reports and maintain technical documentation.
- Willingness to travel for field service assignments across Karachi and other locations as needed.
- Possession of a valid driving license is an advantage.

Preferred Qualifications and Benefits

- Competitive salary package.
- Opportunities for training and professional development.
- Clear career growth prospects within the company.
- Positive and collaborative work environment fostering teamwork and innovation.

This role offers a unique opportunity to work with a leading brand in kitchen and home appliances, delivering technical excellence and outstanding customer service. The position is based in Lahore, Pakistan, and requires in-person attendance with travel to various customer and dealer locations as part of the job responsibilities.