Technical Support Associate

We are seeking a motivated Technical Support Associate who enjoys solving problems and helping clients maximize the value of business software. In this role, you will provide technical assistance and training to installers and clients using our Office Automation and ERP solutions. This full-time position is based in Bahadurabad, Karachi, with working hours from Monday to Friday, 9:00 AM to 6:00 PM. You will play a key role in ensuring smooth software implementation and ongoing support, contributing directly to customer satisfaction and successful deployments.

Key Responsibilities
- Provide technical support through phone, email, and chat channels to address client and installer inquiries.
- Troubleshoot issues related to installation, configuration, data migration, and various ERP modules including Accounts, Inventory, Sales, Purchase, and HR/Payroll.
- Guide installers and clients through software setup, licensing, upgrades, and backup procedures.
- Conduct training sessions for installers and end users across different cities to ensure effective use of the software.
- Deliver product demonstrations at the office, client locations, and seminars to showcase features and capabilities.
- Maintain detailed logs of issues and resolutions using Excel or a ticketing system to track support activities.
- Collaborate with development, QA, and implementation teams to resolve complex technical cases and improve product quality.

Required Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Between 1 to 3 years of experience in technical support, software implementation, or training, preferably with ERP or business software solutions.
- Solid understanding of ERP workflows and fundamental accounting and inventory management concepts.
- Proficiency in Windows operating systems and MS Office applications, with advanced skills in Excel.
- Basic knowledge of networking concepts such as LAN/WAN, remote access, and multi-user setups.
- Strong communication and presentation skills, capable of effectively conveying technical information to diverse audiences.
- Willingness and ability to travel as required to support clients and conduct training sessions.

Preferred Qualifications and Benefits
- Familiarity with SQL Server or MySQL databases is advantageous.
- Experience using remote support tools like AnyDesk or TeamViewer.
- Prior exposure to ticketing or CRM software tools is a plus.

Joining our team offers hands-on experience with real-world ERP deployments and continuous opportunities for professional growth through regular product training. You will be part of a collaborative environment that encourages skill development and career advancement.

Compensation
The monthly salary range for this position is Rs50,000 to Rs80,000.

Work Location
This is an in-person role based in Bahadurabad, Karachi.