Technical Support Intern

SMSAMI is seeking a motivated and enthusiastic Technical Support Intern to join its team in Peshawar for a three-month paid internship. This role is ideal for fresh graduates eager to start their careers in technical support, troubleshooting, networking, and customer service. The intern will work onsite from Monday to Friday, 10:00 AM to 6:00 PM, alongside experienced professionals to assist users, resolve basic technical issues, and develop practical IT skills in a supportive environment. A monthly stipend of PKR 20,000 is offered during the internship, which may lead to a full-time opportunity based on performance.

Key Responsibilities

Technical Support & Troubleshooting:
Assist in identifying and resolving basic hardware, software, and networking issues. Provide technical assistance to customers and internal teams. Troubleshoot internet connectivity, LAN, Wi-Fi, and other network-related problems. Escalate complex technical issues to senior team members when necessary.

System Installation & Configuration:
Support the installation, configuration, and maintenance of computer systems and software applications. Assist with setting up client computer environments, performing software updates, and routine system maintenance.

Customer Support:
Help users understand and effectively use the company’s software products. Follow up with users to ensure their issues are resolved satisfactorily. Maintain professional client relationships and provide courteous support.

Documentation & Reporting:
Record and track technical support requests accurately. Maintain detailed documentation of reported issues and their resolutions. Compile job reports and share updates with the technical team.

Team Collaboration:
Work closely with the technical support team to enhance service quality. Contribute to a positive work environment and learn best practices in IT support.

Required Qualifications
Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field from an HEC-recognized institution. Fresh graduates are encouraged to apply.

Preferred Qualifications
Basic knowledge of computer hardware, software, operating systems, and networking concepts. Familiarity with IP addresses, LAN, Wi-Fi, and internet connectivity. Understanding of web services, APIs, or networking terminology is an advantage.

Skills & Competencies
Strong problem-solving and analytical abilities. Effective verbal and written communication skills. Basic troubleshooting and organizational skills. Good time management and attention to detail. Willingness to learn, take initiative, and work collaboratively. Customer-focused attitude with adaptability to a fast-paced work environment.

Training, Mentorship & Career Opportunity
SMSAMI offers a comprehensive three-month training and mentorship program that includes practical, on-the-job learning in technical support, troubleshooting, networking fundamentals, and customer service. Successful interns may be considered for full-time employment based on their performance, progress, and overall suitability.

Benefits & Learning Opportunities
Hands-on experience with technical support and troubleshooting. Professional development guided by experienced team members. Exposure to customer support and software issue resolution. Opportunity to transition into a permanent role depending on internship outcomes.

SMSAMI is committed to creating a diverse and inclusive workplace and is an equal opportunity employer welcoming candidates from various backgrounds, experiences, abilities, and perspectives.

Work Location: Onsite in Peshawar
Internship Duration: 3 months
Work Days: Monday to Friday
Shift Timings: 10:00 AM to 6:00 PM (Flexible)
Monthly Stipend: PKR 20,000