Technical Support Officer

A reputable consumer electronics and solar solutions company based in Karachi is seeking a full-time, on-site Technical Support Officer. This role involves providing technical assistance to customers and installers, managing claims, handling Oracle ERP and inventory transactions, and ensuring effective communication through follow-up calls. The position also requires coordinating service feedback and preparing detailed reports to support operational efficiency. The role operates during morning shifts and offers a competitive salary range.

Key Responsibilities

- Provide technical support to customers and installers, addressing inquiries and resolving issues related to consumer electronics and solar products.
- Manage warranty and service claims efficiently, ensuring timely processing and resolution.
- Handle Oracle ERP system transactions related to inventory and service management.
- Conduct follow-up calls with customers and installers to gather feedback and ensure satisfaction.
- Coordinate with service teams to collect and analyze service feedback for continuous improvement.
- Prepare and maintain accurate reports on service activities, claims status, and inventory movements.

Required Qualifications

- 1 to 3 years of experience in technical support, preferably within the solar energy sector.
- Familiarity with solar inverters and lithium battery technologies is highly desirable.
- Proficiency in Oracle ERP system for managing inventory and service-related transactions.
- Strong skills in MS Excel for data management and reporting purposes.
- Basic understanding of electronics servicing and troubleshooting.
- Excellent customer-handling and communication skills to effectively support clients and installers.

Preferred Qualifications and Benefits

- Prior experience working with consumer electronics or solar solutions companies will be an advantage.
- The role offers a morning shift schedule, providing a structured workday.
- Competitive salary package ranging from PKR 50,000 to 60,000 per month.

This position is ideal for candidates looking to grow their career in technical support within the renewable energy and consumer electronics industries, combining hands-on technical work with customer service and operational management.