Technical Support Specialist

Motive is a leading provider of innovative tools designed to empower individuals managing physical operations, making their work safer, more productive, and more profitable. Our platform uniquely integrates safety, operations, and finance teams by enabling them to manage drivers, vehicles, equipment, and fleet-related expenses within a single system. Leveraging industry-leading AI, Motive delivers complete visibility and control while significantly reducing manual workloads through automation and simplification. We proudly serve nearly 100,000 customers ranging from Fortune 500 companies to small businesses across diverse industries such as transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

As a Technical Support Specialist at Motive, you will be the primary contact for customers seeking assistance with our platform. Your role involves delivering exceptional support through calls, chat, and email. Beyond direct customer interaction, you will contribute to shaping and scaling Motive’s technical support processes by collaborating closely with internal teams.

Key Responsibilities:
- Provide timely and professional support via email, live chat, and phone during Pacific Standard Time business hours, addressing inbound inquiries and resolving customer issues.
- Collect, analyze, and document customer support requests and reported bugs, communicating these insights to the product and engineering teams to facilitate continuous improvement.
- Evaluate current support tools and collaborate with engineering to develop and implement solutions that enhance the efficiency and scalability of the technical support function.

Required Qualifications:
- Strong empathy and a natural ability to understand and relate to users’ needs.
- Excellent verbal and written communication skills, with native or bilingual proficiency in English.
- Willingness and flexibility to work rotational shifts.
- Solid technical aptitude combined with analytical problem-solving skills.
- Bachelor’s degree is mandatory.
- Reliable wired internet connection with a minimum speed of 50 Mbps.

Motive is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and welcome candidates from varied backgrounds, experiences, abilities, and perspectives.

Applicants must be authorized to access commodities and technologies controlled under U.S. Export Administration Regulations, as Motive requires employees to have appropriate authorization to access its products and technology. For U.S.-based roles, depending on the position and work location, candidates may be required to sign a non-compete agreement, except for lawyers, interns, or employees working in certain states where such agreements are prohibited by law. Non-compete terms will comply with applicable statutory requirements, including industry-specific prohibitions and compensation thresholds.

Please note that all job postings correspond to current vacancies. Some interviews or onboarding sessions may be conducted in person at one of Motive’s global offices.