Technical Support Specialist

We are seeking a motivated and detail-oriented entry-level IT Support Specialist to join our team. This role is ideal for fresh graduates holding a Bachelor’s degree in Computer Science, Software Engineering, or related fields who are eager to develop their technical skills and gain hands-on experience. The successful candidate will assist clients with system installations, account setups, and basic network configurations while receiving full training on database management and scripting. Strong communication skills and a customer-focused approach are essential, as the role involves guiding clients through troubleshooting processes and maintaining positive relationships.

Key Responsibilities

- Assist clients with system installations, account setup, and basic network configuration to ensure smooth onboarding and operation.
- Manage and deploy databases, scripts, and configurations with comprehensive training provided to build technical proficiency.
- Escalate unresolved technical issues to internal teams such as developers and system administrators promptly and accurately.
- Communicate effectively with clients through online meetings and messaging platforms, providing step-by-step guidance to resolve problems.
- Log and track open issues, prioritize tasks, and provide timely updates to ensure efficient problem resolution.
- Follow up with clients post-troubleshooting to confirm that systems are fully functional and client satisfaction is achieved.
- Document technical solutions clearly in manuals, FAQs, and reports to support knowledge sharing and future reference.
- Maintain professional and positive client relationships to foster trust and satisfaction.

Required Qualifications

- Bachelor’s degree in IT, specifically Computer Science, Software Engineering, or Computer Software, is mandatory.
- Basic understanding of database systems such as MS SQL Server and MySQL.
- Foundational knowledge of IIS Server configuration.
- Basic networking skills, including LAN/WAN setup, IP configuration, and connectivity troubleshooting.
- Excellent spoken and written English communication skills.
- Ability to explain complex technical concepts in simple terms to non-technical users.
- Strong team player with a detail-oriented mindset and a willingness to learn.

This position offers an excellent opportunity for recent graduates to build a solid foundation in IT support and client service within a supportive environment. Full training will be provided to help you grow your technical expertise and advance your career.