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Posted Aug 16, 2022 414 views
PKR. 100,000 - 175,000/Month
- Conduct staff performance reviews. assess needs, cost/benefit analysis, and other operational strategy assessments.
- Establish a high standard for productivity, quality, and customer service as well as define user guidelines.
- Develop company systems for customer interaction and voice response and control the implementation process.
- Manage and improve center performance through performance monitoring, problem resolution, system audits, and quality
- Aid the human resources department in the recruitment process by interviewing potential hires and outlining clear job expectations.
- Prepare annual budget after estimating necessities, correcting overspending. analyzing cost variance, and scheduling
- Summarize, collect, and analyze call center trends and data for regular performance reports.
- Oversee system maintenance and upgrade implementation.
- Call for repairs and troubleshooting as needed.
- Maintain consistent professional improvement through company-provided workshops, tracking call center trends, and Active participation in team projects.
Call Center Operations Manager Qualifications
- Bachelor's Degree
- 2 years of managerial experience
- Customer service experience preferred
- Motivated self-starter
- Excellent verbal communication skills
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Location:
Gender:
Male
Age:
28 - 40 Years
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
2 Years - 4 Years
Apply Before:
Aug 26, 2022
Posting Date:
Aug 16, 2022
Technogeeks Solution
Services · 11-50 employees - Islamabad, Rawalpindi
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