Posted Jun 15, 2026 374 views
The Field Technical Support Executive is responsible for conducting on-site diagnostics, troubleshooting, and repair guidance across a broad range of automotive and EV equipment issues. This role involves managing field service operations efficiently while generating detailed documentation and reports of service activities, ensuring compliance with company standards and customer expectations. The successful candidate collaborates closely with the technical and customer service teams at Tecno Group to enhance product reliability and customer satisfaction. A robust understanding of industry-specific challenges and safety protocols is essential for this role, along with excellent problem-solving capabilities and an aptitude for learning evolving automotive technologies.
Responsibilities
- Provide technical support by diagnosing and resolving on-site automotive and electric vehicle system issues.
- Manage and execute field service operations, ensuring timely and effective resolution of customer concerns.
- Collaborate with customers and internal teams to identify technical problems and recommend appropriate solutions.
- Document all service activities accurately, including troubleshooting steps, repairs performed, and recommendations.
- Maintain up-to-date knowledge of automotive and EV industry trends, tools, and technologies.
- Follow safety protocols and company policies during all field operations to maintain a safe working environment.
- Assist in developing and improving field support procedures and best practices based on field experiences.
- Communicate technical information clearly and effectively to customers and stakeholders with varying technical backgrounds.
- Track field service metrics and report findings to help improve product quality and support processes.
- Provide feedback to product development teams regarding recurring technical issues and performance improvements.
Skills
Tecno Group
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