Posted Oct 15, 2026 17 views
Located in G-8/1, Islamabad, this full-time, night-shift position offers an excellent opportunity for candidates with 1-2 years of inbound sales experience, particularly in the telecom sector. The Sales Agent – Inbound Telecom will be responsible for managing inbound customer interactions, understanding their needs, and providing accurate information about telecom products and services. The role focuses on converting inquiries into sales through ethical, consultative cross-selling and upselling techniques. This position plays a vital role in driving revenue, enhancing customer satisfaction, and ensuring client retention while adhering to organizational and client-specific compliance standards. The work environment is office-based and target-driven, with continuous customer interaction via telephone.
Key Responsibilities
Customer Engagement:
- Professionally handle inbound customer calls while maintaining company service standards.
- Identify customer requirements through effective questioning and active listening.
- Recommend suitable telecom products, plans, and value-added services.
- Build customer confidence by providing accurate product knowledge and transparent information.
- Deliver an exceptional customer experience during every interaction.
Sales Responsibilities:
- Meet assigned daily, weekly, and monthly sales targets.
- Maximize revenue opportunities through upselling and cross-selling.
- Clearly explain pricing, promotions, service agreements, and terms.
- Complete all sales transactions accurately and in line with company policies.
Customer Service & Compliance:
- Resolve customer inquiries professionally within the defined scope of authority.
- Maintain full compliance with client requirements, internal SOPs, and relevant regulations.
- Protect confidential customer information at all times.
- Accurately document customer interactions in the CRM system.
Operational Responsibilities:
- Maintain punctuality, attendance, and adherence to schedules.
- Participate in all training sessions, coaching meetings, calibrations, and product briefings.
- Continuously improve product knowledge and sales skills.
- Perform additional tasks assigned by management related to business operations.
Key Performance Indicators (KPIs):
Sales target achievement, revenue generating units (RGUs), close rate, conversion rate, install rate, cancellation rate, average revenue per sale, quality assurance score, compliance score, attendance adherence, productivity, and customer satisfaction (CSAT).
Authority:
- Recommend products within approved guidelines.
- Resolve standard customer queries.
- Escalate complaints, technical issues, and exceptions to the Team Lead.
Required Qualifications
- Intermediate or Bachelor’s degree preferred.
- 1-2 years of inbound or outbound sales experience, with inbound telecom campaign experience as an advantage.
- Previous experience in Telecom/BPO sales is preferred but fresh candidates with excellent communication skills may also be considered.
Technical Competencies
- Inbound sales, consultative selling, cross-selling and upselling, objection handling, customer service, CRM systems, product knowledge, call handling, and computer literacy.
Behavioral Competencies
- Customer focus, accountability, integrity, professionalism, strong communication skills, teamwork, adaptability, problem solving, time management, and result orientation.
Working Conditions
- Office-based environment with night shifts.
- Target-driven inbound sales environment requiring continuous telephone interaction.
The monthly salary range for this position is Rs60,000 to Rs80,000. Candidates must be available to work onsite in Islamabad. This role requires a minimum of one year of inbound sales experience and one year of international sales experience.
Skills
Job Details
funavry technologies
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