Quality Assurance Analyst - Call Center

Telelinkz Unverified

Lahore , Pakistan

Posted Apr 09, 2021 48 views

PKR. 25,000 - 35,000/Month

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Job Description

Telelinkz is looking for an experienced Quality Assurance Analyst (QA) for their US-based inbound Campaign.

An ideal candidate must have excellent communication skills writing skills and listening skills.

REQUIRED KEY SKILLS AND STRENGTHS

  • Must have at least 1-year experience.
  • Provide reports on call center performance for the operations team.
  • Strong time management skills with the necessary skills to self-manage priorities ultimately maximizing productivity and efficiency
  • Responsible for end to end Quality Assurance Planning, Training Planning, and execution of the plan of the entire project.
  • Provide reports on the agent's dialing times and key performance indicators.
  • Ensure that all team members are correctly entering all required data in an accurate and timely manner.
  • Provide employees with training and coaching to help them improve their skills.
  • Track the performance of employees to identify trends and make sure they meet sales and performance goals.
  • Resolve call scoring disputes, questions, and inquiries. Escalate situations as necessary.
  • Assist with the preparation and execution of weekly call review and calibration sessions with Operations staff.
  • Flexible to work night shifts on permanent basis i.e. 09:00pm -06:00am (Mon-Fri)

Job Details

Functional Area:
Total Positions:
10 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
Less than 1 Year - 1 Year
Apply Before:
May 10, 2021
Posting Date:
Apr 09, 2021
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Telelinkz

Telecommunication / ISP · 1-10 employees - Lahore

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