Posted Feb 01, 2023 1617 views
- Identify customer’s needs, clarify information, probe every issue and provide resolution and/or alternatives over helpline channel
- Build sustainable relationships and engage customers by going an extra mile.
- Constant learning is the key. Strengthen the product knowledge more and more to serve customers in a better manner by focusing on First Call Resolution.
- Meet personal/team qualitative and quantitative targets.
- Incumbent shall be responsible to adhere by Telenor Microfinance Bank Behaviors& Values in all aspects of his/her work conduct.
- Ensure that a culture of risk and compliance management is implemented, and institute performance measures tied to individual risk and compliance responsibilities
Job Details
Diversity Inclusion:
Telenor Microfinance Bank
pstrongOverview/strong/ppTelenor Microfinance Bank Limited is jointly owned by Telenor Group, the leading telecommunications company across Scandinavia and Asia with 174 million customers, and Ant Financial, the operator of the world's leading payment and lifestyle platform Alipay that's also an affiliate company of Alibaba Group. It is the first scheduled microfinance bank of Pakistan that provides a range of innovative banking solutions./ppTelenor Microfinance Bank created history in 2009, when it launched Easypaisa, Pakistan’s first branchless banking platform and the country’s only GSMA mobile money certified service. With the largest footprint in the country, Easypaisa has since then evolved into a digital lifestyle enabler which is leading the fintech revolution in Pakistan./ppMotivated by its strongvision of ‘transforming the financial landscape of the country’/strong, Telenor Microfinance Bank is on stronga mission to provide ‘instant access to convenient digital financial services’/strong that benefits the people of Pakistan. Telenor Microfinance Bank is empowering people to truly adopt the digital way of life./pp /ppstrongOur Values:/strong/pp• Customer First./pp• Create Together./pp• Keep Promises./pp• Be Respectful./p
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