Apply For This Job

Close

Job Description

  • The candidate shall be responsible to implement Incident & Change Management processes across the IT value chain.
  • The job responsibilities include shift based monitoring of IT Services and Level1 complaint management.
  • This shall include Service Level, System Level & Network.
  • Develop and maintain policies, procedures and controls for incident, problem & change management.
  • Candidate should be able to understand IT governance policies and procedures like TL9000.
  • Candidate along with the team shall be responsible for working 24x7 onsite & ensuring that escalations of issues are done in a timely manner as per defined SOPs
  • Candidate should be able to have complete functional knowledge of the business value chain.
  • Responsible for managing Level 1 complaint handling as well across technology.
  • Ability to articulate technical or operational problems or issues into understandable business terms.
  • Candidate should have excellent reporting skills to send out daily, weekly, monthly reports of Incidents, issues etc.
  • Enjoy working in fast paced, dynamic environment.
  • Ability to multi-task and have the ability to meet deadlines
  • Must have strong time-management and organization skills
  • Result oriented with high productivity. Ability to work extra hours under stressful situation

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Department:
Information Technology
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
Bachelors/Masters of Computer Science or Software Engineering
Career Level:
Experienced Professional
Minimum Experience:
4 Years (o Experience of working on Multiple Monitoring tools and done automation in the process.)
Apply Before:
Jul 03, 2019
Posting Date:
Jun 03, 2019
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Telenor Microfinance Bank

Banking/Financial Services · 301-600 employees - Islamabad

Tameer is a Microfinance bank managed by a group of highly experienced bankers committed to go where no (commercial) bank has gone before. It is a private commercial Microfinance bank licensed by the State Bank of Pakistan under the Microfinance Ordinance 2001. Tameer distinguishes itself from ot ...Read More