Telesales Advisor

We are seeking a motivated Telesales Advisor to engage with potential customers primarily via phone. In this role, you will connect with assigned leads, clearly explain available options, and help them choose the best offer to meet their needs. Your daily tasks include making calls, answering questions, addressing concerns, and following up until a decision is made. You will work remotely from home using shared sales tools and receive guidance from a sales team lead to ensure effective communication and successful sales closures. This position offers a competitive monthly base salary along with bonus opportunities.

Key Responsibilities:
- Review assigned leads in a CRM system such as Pipedrive, preparing for calls and callbacks before initiating conversations.
- Use a business phone system like Dialpad to contact leads, introduce yourself, and explain the purpose of your call.
- Ask concise questions to understand the lead’s needs, interest level, and readiness to decide, listening carefully before recommending an offer.
- Present approved offers in simple terms, matching options to the lead’s requirements without making unguaranteed promises.
- Handle objections calmly and professionally using approved guidelines, consulting the sales team lead when necessary.
- Close sales or secure orders by phone when leads are ready, confirming their choice and outlining the next steps clearly.
- Respect refusals, document reasons for delay, and maintain follow-up with interested leads until a decision is reached.
- Schedule further conversations using tools like Calendly, confirming appointments clearly with leads.
- Accurately record details of each call, including outcomes, next actions, incorrect numbers, duplicates, and do-not-call requests.
- Share daily call volumes, sales results, and unresolved issues with the team; actively participate in coaching and practice call outlines.
- Maintain quality standards by ensuring polite conversations, precise notes, correct call transfers, and consistent daily calling activity.

Required Qualifications:
- Professional spoken and written English, as most calls are with leads based in the United States.
- Access to a computer, mobile phone, stable internet connection, and reliable electricity.
- No prior experience required; however, phone sales or customer-facing experience, especially involving explaining options, is preferred.
- Willingness to learn product offerings and adhere to approved call scripts without sounding rushed or dismissive.
- Comfort with learning and using tools such as Pipedrive, Dialpad, and Calendly, with readiness to practice new processes.
- Ability to communicate options clearly, ask relevant questions, and confirm understanding of next steps.
- Patience and a calm demeanor when handling hesitant or declining leads, addressing concerns thoughtfully.
- Attention to detail when entering call notes, verifying contact information, and setting reminders for follow-ups.
- A quiet workspace conducive to clear phone conversations and openness to seeking guidance from the sales team lead.

Preferred Qualifications and Benefits:
- This is a fully remote role, allowing you to work from home while staying connected with the team.
- Structured onboarding and training on CRM and communication tools through guided practice sessions.
- Regular check-ins with the sales team lead to review calls, receive feedback, and discuss questions.
- Opportunities for professional growth as you develop stronger calling and sales skills.
- Bonus incentives based on performance.

The monthly salary range for this position is PKR 60,740 to PKR 143,330, reflecting experience and performance. If you are eager to develop your sales career in a supportive, remote environment, this role offers a great opportunity to grow and succeed.