Telesales Executive ( Freight Forwarding)

Aston International is a growing company in the shipping and logistics sector, dedicated to providing efficient, reliable, and cost-effective supply chain solutions. Serving a diverse client base ranging from small businesses to large multinational corporations, the company offers customized services including freight forwarding, warehousing, last-mile delivery, and customs clearance. By integrating advanced technology with a customer-centric approach, Aston International emphasizes speed, transparency, and accuracy to ensure seamless logistics operations.

The Telesales Executive (Freight Forwarding) role is a full-time, on-site position based in Karachi. The primary responsibility is to conduct outbound calls to potential and existing clients to promote the company’s freight forwarding and logistics services. This role involves generating leads, converting inquiries into sales, and understanding customer needs to provide appropriate quotations or coordinate with the operations team for detailed proposals. The executive will also follow up with prospects to secure new business opportunities.

Key Responsibilities
- Make outbound calls to potential and existing clients to promote freight forwarding and related logistics services.
- Generate leads and convert inquiries into confirmed sales.
- Understand customer requirements and prepare basic quotations or collaborate with the operations team for detailed proposals.
- Maintain accurate records of calls, leads, and sales activities within the CRM system.
- Collaborate closely with customer service and operations teams to ensure a smooth onboarding process for new clients.
- Meet individual and team sales targets consistently.
- Provide feedback on market trends and customer needs to support business development efforts.

Required Qualifications
- Strong communication skills, including clear verbal articulation and active listening.
- Proven customer service and support skills to handle inquiries, resolve issues, and build lasting client relationships.
- Demonstrated ability in lead generation and sales, with skills to identify prospects, pitch services effectively, and close deals.
- Relevant experience in telesales, inside sales, or a similar role, preferably within freight forwarding, logistics, or shipping industries.
- Basic understanding of logistics, transportation, and supply chain concepts is highly advantageous.
- Proficiency in using CRM systems and standard office software to track leads and sales activities.
- Ability to work efficiently in a target-driven environment and manage time effectively.
- Minimum education requirement is a high school diploma; a bachelor’s degree in Business, Marketing, or a related field is preferred.

This role offers the opportunity to work within a dynamic and fast-growing company where technology and customer focus drive success. The position is ideal for candidates seeking to develop their sales career in the logistics and freight forwarding industry while contributing to a team-oriented environment.