Telesales Representative

Telo Solutions, a leading BPO and call center company based in Pakistan, specializes in delivering reliable customer support, sales, and business process outsourcing services. Serving both local and international clients, the company offers comprehensive inbound and outbound call center solutions, including customer support, lead generation, sales, upselling, complaint resolution, and customer success. With a strong presence across four locations in Lahore, Telo Solutions supports prominent brands such as Webdoc, JazzCash, Telenor, and Zong. The company leverages robust infrastructure, skilled professionals, and modern technology to create meaningful customer experiences that foster trust, loyalty, and sustainable business growth.

Key Responsibilities
The Telesales Representative will be responsible for making outbound calls to prospective and existing customers to present products and services effectively and convert leads into sales while achieving daily and monthly targets. This role also involves handling inbound calls, responding promptly to customer inquiries, providing accurate information, and resolving basic issues to ensure a positive customer experience. The representative will document all interactions accurately in CRM systems, adhere to established scripts and guidelines, and collaborate with team members to share feedback aimed at improving call quality. Participation in regular training sessions, adapting to campaign changes, and supporting special sales initiatives as required are also essential parts of the role.

Required Qualifications
Candidates must demonstrate strong communication skills, including clear spoken English and Urdu, active listening, and the ability to explain information in a simple and understandable manner. Customer service and support skills are critical, with an emphasis on empathy, effective issue resolution, and maintaining a professional and respectful tone during all interactions. Sales skills such as lead conversion, persuasive selling, objection handling, and working towards defined sales targets are essential. The ability to receive coaching, apply feedback constructively, and engage in ongoing skill development is important for success in this role. Comfort with computer use, CRM tools, telephony systems, and basic data entry and documentation is required. Candidates should be able to work flexible shifts, maintain punctuality, and thrive in a fast-paced, target-driven environment. A minimum education level of intermediate or equivalent is necessary, with higher education in business, communications, or related fields considered an advantage.

Preferred Qualifications and Benefits
While previous experience in telesales, call centers, or customer-facing roles is preferred, motivated learners without prior experience are encouraged to apply. The company offers a dynamic work environment with opportunities for professional growth through continuous training and development initiatives. Working at Telo Solutions provides exposure to leading brands and the chance to develop valuable skills in sales and customer service within a supportive team setting.