Telesales Representatives

Surmawala, a prominent retail and e-commerce brand based in Karachi, is looking for motivated sales professionals to join their dynamic team. The role centers on engaging with high-intent leads generated through targeted Meta and Google advertising campaigns. Sales representatives will primarily focus on products such as electronics, home appliances, furniture, mobile phones, bikes, and other items available through easy monthly installment plans. This position offers a competitive salary, performance-based incentives, and promising opportunities for career growth within an established organization.

Key Responsibilities:
- Contact hot, warm, and high-intent leads generated by Surmawala’s digital marketing campaigns.
- Consistently follow up with customers interested in purchasing products on Equated Monthly Installments (EMI).
- Meet daily call targets while maintaining persistent communication to convert leads into confirmed sales.
- Provide customers with detailed information about product features, pricing, and installment options.
- Build and sustain customer trust by guiding them throughout the entire buying process.
- Collaborate effectively with sales and operations teams to ensure a smooth and positive customer experience.
- Maintain accurate and up-to-date records of all customer interactions, follow-ups, and sales conversions.

Required Qualifications:
- Excellent verbal communication skills in both Urdu and English.
- Confidence and professionalism in handling phone calls and persuading potential customers.
- A target-driven mindset with strong follow-up and negotiation skills.
- Basic computer literacy and familiarity with Customer Relationship Management (CRM) systems.
- Punctuality, a presentable appearance, responsibility, and the ability to work well within a team environment.
- Previous experience in customer service, telemarketing, or sales is beneficial but not mandatory.

Preferred Qualifications and Benefits:
- Competitive monthly salary ranging from Rs. 50,000 to Rs. 70,000, supplemented by performance-based incentives.
- Access to a steady flow of qualified leads sourced from paid advertising campaigns, minimizing the effort required to generate prospects.
- Comprehensive training covering Surmawala’s product range, installment plans, and sales procedures to ensure success in the role.
- A supportive team culture that encourages professional development and career advancement.
- This position is based at Surmawala’s Head Office in MA Jinnah, Saddar, Karachi, and requires in-person attendance.

This opportunity is ideal for goal-oriented individuals who enjoy customer engagement and aspire to build a rewarding sales career within one of Pakistan’s reputable retail and e-commerce companies.