Customer Services Representative

TeleSource Solution Unverified

Karachi , Pakistan

Posted May 23, 2019 463 views

PKR. 30,000 - 70,000/Month

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Job Description

Responsibility includes but not limited to, taking customers calls, answering queries and solving customer issues. Handling all assigned customer inquiries and promoting offered services to call-ins, leads and referrals. Prospects for new accounts as time permits, relies on instructions and pre-established guidelines to perform the functions of the job, and works under immediate supervision and reports to the manager.

  • Provide customer service for company’s products and services and assist them in purchasing products.
  • Answer any question they may for an order / Status inquiries such as shipping and billing.
  • Help customers who want to make returns by generating and providing RA numbers through email.
  • Provide front-line phone support for online apparel stores.
  • Response to customers during business hours on Live Chat.
  • Enter, maintain and verification of customer information.
  • Process incoming customer requests as they relate to business.
  • Issue problem resolution responses to inquiries, and make adjustments as necessary.
  • Utilize customer feedback to recommend product and service improvements.
  • Call customers/banks to verify shipping/billing addresses.
  • Work with customization services providers in regards to embroidery/screen printing quotes to customers.
  • Provide the customer w/ necessary proofs for customization orders.
  • Call clients/customers to check if they need customization work done.
  • Follow-up with customization customers after the order has been completed to gain favorable Google reviews.

Skills Required:

  • Excellent customer service skills along with outstanding communications skills.
  • Candidate must be experienced working for e-Commerce Company to handle Customer.
  • Must have excellent English verbal communication skills to communicate and handle customer.
  • Must possess excellent written English skills to be responsible for responding customer through emails and other form of business communication.
  • Well-versed in Internet usage including various browsers, settings and maintenance.
  • Strong organizational and prioritization skills.
  • Self-motivated.
  • Detailed, resourceful and enjoys problem solving.
  • Desire and ability to work in a fast-paced, highly flexible and entrepreneurial environment.
  • Must have high attention to detail.
  • Must have good analytical and mathematical skills
  • Must have a positive attitude.
  • Basic accounting skill is a plus.

Job Details

Industry:
Total Positions:
8 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Gender:
No Preference
Age:
22 - 50 Years
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Experience:
3 Years - 5 Years
Apply Before:
Jun 23, 2019
Posting Date:
May 23, 2019
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TeleSource Solution

Call Center · 11-50 employees - Karachi

TeleSource Solution

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