Quality Assurance Executive (call center)

Telus Verified

Lahore , Pakistan

Posted Jan 06, 2021 87 views

PKR. 25,000 - 30,000/Month

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Job Description

  • Responsible for end to end Quality Assurance Planning, Training Planning and execution of the plan(s) of entire projects.
  • Work closely with the VP, Manager Operations to anticipate training need assessments, client requirements and commencement of the plans without a fail.
  • Responsible for the entire planning of resource utilization, tuning up the KPIs of QA/Training to meet client requirements.
  • Have a good skills to train and to motivate the current employees and good assessment on the utilization of the staff.
  • Provide reports on call center performance for the operations team and Managers.
  • Provide reports on agents dialing times and key performance indicators.
  • Provide employees with training and coaching to help them improve their skills.
  • Track the performance of employees to identify trends and make sure they meet sales and performance goals.
  • Make sure call center employees provide complete and accurate information to callers.
  • Resolve call scoring disputes, questions and inquiries. Escalate situations as necessary.
  • Assist with the preparation and execution of weekly call review and calibration sessions with Operations staff.

Contract length: 12 months

Expected Start Date: 11/01/2021

Job Types: Full-time, Contract

Salary: From Rs25,000.00 per month

Job Details

Functional Area:
Total Positions:
2 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Feb 07, 2021
Posting Date:
Jan 06, 2021
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Call Center · 11-50 employees - Lahore

Telus Group is a Call Center company providing Sales and customer services for USA , UK and Canada previously working in India and now started operations pakistan

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