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Quality Assurance Executive

Telus

Lahore , Pakistan

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Posted Jun 05, 2020 1 views

PKR. 30,000 - 40,000/Month

Responsible for end to end Quality Assurance Planning, Training Planning, and execution of the plan(s) of entire projects.
Work closely with the VP, Manager Operations to anticipate training need assessments, client requirements, and commencement of the plans without a fail.
Responsible for the entire planning of resource utilization, tuning up the KPIs of QA/Training to meet client requirements.
Have a good skills to train and to motivate the current employees and good assessment on the utilization of the staff.
Provide reports on call center performance for the operations team and Managers.
Provide reports on agents dialing times and key performance indicators.
Provide employees with training and coaching to help them improve their skills.
Track the performance of employees to identify trends and make sure they meet sales and performance goals.
Make sure call center employees provide complete and accurate information to callers.
Resolve call scoring disputes, questions, and inquiries. Escalate situations as necessary.
Assist with the preparation and execution of weekly call review and calibration sessions with Operations staff.
Note: We require a candidate who had experience of international campaigns rather than a local campaign.

Skills

Frozen Food Knoeledge ADT HOME Security Services ADT Security Services Quality Assurance Policies Implementing Software Quality

Job Details

Industry:

Call Center

Functional Area:

Quality Assurance (QA)

Total Positions:

2 Posts

Job Shift:

Third Shift (Night)

Job Type:

Full Time/Permanent

Job Location:

Upper Mall, Lahore, Pakistan

Gender:

No Preference

Age:

22 - 40 Years

Minimum Education:

Bachelors

Career Level:

Experienced Professional

Experience:

1 Year - 3 Years

Apply Before:

Jul 06, 2020

Posting Date:

Jun 05, 2020

Telus

Call Center · 11-50 employees - Lahore

Telus Group is a Call Center company providing Sales and customer services for USA , UK and Canada previously working in India and now started operations pakistan