Territory Sales Supervisor

The Territory Sales Supervisor (Grade L1) position at JazzWorld is based in Muridke, Punjab, Pakistan. This role is part of the TSS team under the Regional Operating Model, reporting directly to the Area Sales Manager. The supervisor will oversee a small team of two to three Territory Sales Supervisors and collaborate with both internal and external stakeholders to meet regional sales targets. The primary focus is on driving growth in JazzCash, postpaid sales, and franchise/retail business development through daily market engagement and effective channel management.

Key Responsibilities

- Develop a strong understanding of Jazz’s values, products, business model, and market dynamics.
- Conduct daily market visits to perform spot checks and retail audits ensuring stock availability.
- Manage one or two assigned franchises depending on their potential and geographic coverage.
- Oversee daily franchise operations, ensuring timely visibility of reports and consistent follow-up.
- Build and maintain effective relationships with franchise and retail networks to facilitate smooth operations.
- Drive retail and distribution network development by engaging franchise staff and distribution officers (DO).
- Focus on key enablers such as BVS activation, EVC (agent-to-agent serving), market float management (maintaining 2.3 days), and DO service levels (targeting 50% daily).
- Ensure recharge activities (Jazz Load & Scratch cards) maintain non-performer rates below 5%, with active DO follow-up.
- Achieve target KPIs including recharge, gross additions (prepaid and postpaid), JazzCash transactions (DR, Cash-In, M-Wallet), mobile broadband (MBB) device sales, and active retail base growth.
- Plan and engage retailers in below-the-line (BTL) marketing activities aligned with sales targets.
- Optimize the use of trade marketing resources to maximize channel footprint and improve KPIs such as minimum balance and retailer servicing for JazzCash and voice services.
- Monitor and maintain territory integrity and control infringements.
- Foster healthy relationships with retailers and franchise owners within the assigned area.
- Continuously review and enhance JazzCash and voice-related KPIs for the team.
- Demonstrate proactivity and creativity by proposing new ideas and processes to improve team performance.
- Motivate and counsel franchise and retail channel stakeholders, explaining profitability models to encourage engagement.

Required Qualifications

- Proven track record of successfully delivering challenging projects from planning through rollout and feedback.
- Ability to take end-to-end ownership of sales and distribution channel effectiveness and penetration.
- Capability to work independently as well as under supervision to meet monthly KPI targets such as JazzCash wallet activation, postpaid and prepaid sales, remittances, cash-in, and mobile number portability (MNP).
- Experience in increasing business penetration and consistently meeting assigned targets.
- Strong skills in channel development and sales management.
- Prior experience working with franchise and retail networks is essential.

Preferred Qualifications and Benefits

JazzWorld is recognized as a certified Top Employer, reflecting its commitment to world-class workplace standards. The company fosters an environment that encourages employees to thrive through forward-looking leadership, an open culture, meaningful work, and continuous learning opportunities. JazzWorld’s core values—Customer Obsession, Truthfulness, Innovation, Collaboration, and Entrepreneurial spirit—guide decision-making and leadership, promoting accountability and teamwork.

As Pakistan’s largest digital operator, JazzWorld serves over 100 million customers by providing connectivity, digital services, financial inclusion, entertainment, and insurance. Joining JazzWorld means contributing to a national-scale transformation aimed at expanding access, unlocking opportunities, and building a more connected digital future. The company’s shared ambition is to create a better life for all through its work and impact.

Applications for this position are accepted until 8 October 2026.