Test Manager - Morning Shift

10Pearls is a global, purpose-driven AI-native digital engineering partner dedicated to helping businesses reimagine, digitalize, and accelerate their operations. As an end-to-end digital technology partner, 10Pearls collaborates with Global 2000 enterprises, high-growth mid-size businesses, and innovative start-ups across various industries including healthcare, fintech, energy, education, real estate, retail, and hi-tech. Headquartered in the Washington DC metro area, the company operates product engineering and software development centers across North America, Latin America, Europe, and South Asia.

The Test Manager will lead the operational management and governance of the Testing Capability function. This role is central to coordinating testing services across projects, products, and ongoing business activities. The Test Manager ensures efficient service delivery, optimal resource utilization, and adherence to governance standards while driving the execution of testing strategies. Working closely with senior stakeholders, delivery teams, and testing leadership, the role supports organizational goals by enhancing quality outcomes and advancing transformation initiatives through improved testing practices, automation, and quality engineering frameworks.

Key Responsibilities:
- Lead the design, implementation, and continuous improvement of testing workflows, intake processes, and service request mechanisms.
- Act as deputy to the Senior IT Test Manager and Portfolio Test Manager in operational, delivery, and governance forums.
- Own the operational delivery of Testing Capability services, ensuring service levels are met.
- Manage testing demand intake, prioritization, and distribution across testing teams.
- Maintain 3, 6, and 12-month demand and capacity forecasts for testing resources.
- Identify resource constraints, risks, and escalation points within the testing function.
- Coordinate resource allocation across project, product, permanent, contract, and outsourced testing teams.
- Support business case development and workforce planning related to test resource needs.
- Produce monthly Test Capability reports, operational dashboards, and service metrics.
- Lead Test Leadership meetings and maintain RAID logs and improvement action tracking.
- Monitor and report on test demand, utilization, quality KPIs, defect leakage, and service performance.
- Support audit, governance, compliance, and assurance activities.
- Coordinate administration, licensing, procurement, and platform support for testing tools.
- Manage testing SharePoint repositories, documentation libraries, and knowledge management processes.
- Support onboarding, training, and enablement of testing personnel.
- Drive testing capability improvement initiatives and transformation activities.
- Promote adoption of AI-enabled testing solutions, test automation, non-functional testing, and quality engineering practices.
- Encourage standardization, governance, and best practices across the testing capability.

Required Qualifications:
- Bachelor’s degree in Computer Science, Software Engineering, Information Technology, Business Administration, or a related field.
- Over 10 years of experience in QA or technology leadership roles.
- Proven experience managing multiple client engagements, programs, or portfolios.
- Demonstrated success leading large cross-functional teams and developing senior leaders.
- Strong background in Test Management, Test Operations, or Testing Capability leadership.
- Deep understanding of testing methodologies, governance frameworks, and service delivery models.
- Experience with test demand management, resource planning, and capacity forecasting.
- Skilled in producing operational reports, quality metrics, and executive dashboards.
- Hands-on experience with test management and collaboration tools such as Azure DevOps, Jira, and SharePoint.
- Knowledge of test automation, non-functional testing, and quality engineering practices.
- Experience managing testing tools, licenses, repositories, and documentation platforms.
- Awareness of AI-enabled testing capabilities and emerging testing technologies.

This role offers the opportunity to lead and shape testing capabilities within a dynamic, innovative environment that values continuous improvement and technological advancement.