Posted Jun 03, 2026 1354 views
The Bank of Punjab is one of the fastest growing Banks in Pakistan with its profound existence of 35+ years. It operates through a network of 900+ real-time online branches and ATMs across the country. The Bank has established a strong foundation while offering premium banking services with major focus on unsurpassed value added services for its customers through advanced solutions.
In line with the Bank’s progression strategy, we invite applications from experienced, dedicated and performance-driven professionals for the following position(s) in our Contact Center, (Information Technology Group). The following job profile offers excellent opportunity for the right candidates desirous of building a long-term career in a dynamic organization:
Grade: Band-7 to Band-5
Location: Karachi
Job Responsibilities:
- As Senior Manager Inbound–Contact Center, responsible for efficient utilization of associated human, software & hardware resources for smooth and non-stop operation of BOP inbound contact center 24 hours a day; 7 days a week.
- Primarily responsible for the provision of 24/7 customer support via phone.
- To maintain an optimal call service level and ensure maximum customers can be entertained with the available resources.
- Coordination with all internal & external stakeholders for trouble shooting & associated problem rectification.
- Motivating and influencing team and ensuring maximum productivity.
- Mentoring and providing assistance and coaching.
- Encouraging and ensuring the team based environment and achieving goals.
- Acting as a mediator during conflicts and resolving them.
- Designing and implementing shift rosters to ensure contact center efficiency.
- Adherence to the policy of Bank of Punjab.
Eligibility Criteria:
Qualification: Minimum Bachelor`s or equivalent degree from an HEC recognized local/ foreign university.
Experience: Minimum 7 to 9 years of experience. Preference will be given
to candidates having 4 years of relevant banking experience.
Age: Up to 55 years as of June 12, 2026.
Important Note:
- Only shortlisted candidates shall be called for interviews. No TA/DA will be admissible.
- The Bank of Punjab reserves the right to accept or reject any application(s) without assigning any reason(s).
- The Bank is an equal opportunity employer. Females, minorities, differently-abled persons (DAPs), and transgender individuals are encouraged to apply.
- The position carries market-based competitive remuneration.
- Individuals fulfilling the above-mentioned criteria are encouraged to apply online through the BOP career portal bop.rozee.pk Latest by June 12, 2026.
Job Details
The Bank of Punjab (BOP)
The Bank of Punjab was established in 1989 under The Bank of Punjab Act, 1989 passed by Provincial Assembly of the Punjab, as a non-scheduled Commercial Bank with majority shareholding of Government of the Punjab. The Bank earned the status of a scheduled Commercial Bank in 1994 and currently carries a vast network of over 620 online branches, strategically located across the Country along with an ATM network of over 550 offering 24/7 banking services to its diverse clientele of over 2 million. Since its inception, the BOP has seen many ups and downs and has also successfully weathered the waves of economic volatility, recessions and stiff market competition over the years. Current strong network base coupled with solid capital structure and phenomenal financial results posted during last few years has transformed the Bank to one of a leading financial institution of the Country. Now, the Bank standouts among peer group as a robust and rapidly growing commercial Bank. Besides offering a range of products and services to meet the modern days’ banking requirements of its clients, the Bank has also established its footprint in the areas of consumer financing, agriculture credit, corporate & investment banking, cash management and alternative delivery channels. While achieving the objective of financial inclusion through its presence in remote and unbanked areas of the Country with HarFardKaKhayal the Bank is playing its due role in the economic growth of the Country through its various specially tailored and designed products and services.
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