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Recovery Officer

The Grand City Verified

Arifwala , Pakistan

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Posted Mar 13, 2025 255 views

PKR. 20,000 - 25,000/Month

Key Responsibilities:

1. Inbound and Outbound Calls

  •  Handle inbound calls from customers regarding payment due dates, account status, and recovery-related inquiries.
  • Make outbound calls to clients for payment reminders, settlement discussions, and overdue balance recovery.
  • Engage with customers who are in arrears, offering solutions and payment plans to bring their accounts up to date
  • Provide information about ongoing real estate projects, payment plans, and relevant offers.

2. Queries Resolution

  • Resolve customer queries related to their real estate investments, payment status, and account balances.
  • Explain payment options, penalties, payment schedules, and any related terms and conditions.
  • Assist clients in understanding their payment history, making necessary adjustments if applicable.
  • Address and resolve client disputes related to payments, fees, and recovery processes.

3. WhatsApp Communication Management

  • · Manage WhatsApp accounts for sending payment reminders, discount offers, and promotional messages.
  • Share payment options, deadlines, and recovery information through WhatsApp to keep clients informed.
  • Send voice notes to clients, explaining payment issues or offering personalized recovery solutions.
  • Use WhatsApp to build better client relationships and encourage timely payments.

4. Payment Sharing and Account Statements

  • Generate and send payment statements to clients upon request and ensure timely delivery of all necessary documents.
  • Share information on outstanding payments, payment history, and outstanding balances with customers.
  • Assist clients in understanding their financial position with Grand City and help clarify any discrepancies.

5. Payment Recovery & Settlements

  • Facilitate discussions with customers on overdue payments and provide clear options for settling debts.
  • Offer flexible payment plans or settlement options to clients in arrears, ensuring a smooth recovery process.

6. Data Entry and Documentation

  • Accurately document all customer interactions, ensuring details are recorded in the customer management system.
  • ·Maintain up-to-date client records, noting payment status, outstanding amounts, and communication history.
  • Ensure that all communications (calls, WhatsApp messages, emails) are logged appropriately.

7. Compliance and Reporting

  • Maintain confidentiality of customer data and financial information at all times.
  • Report daily progress on recovery targets, call outcomes, and payment statuses to management.

Skills

Debt Collection Cold Calling Skills Handle Outbound Calls

Job Details

Job Channel:
Women Jobs
Industry:
Real Estate/Property
Functional Area:
Sales & Business Development
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Arifwala, Pakistan
Gender:
Female
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Apr 14, 2025
Posting Date:
Mar 13, 2025

The Grand City

Real Estate/Property · 301-600 employees - Arifwala
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Residential and commercial property development.

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