Posted Jan 23, 2020 17 views
· Managing incoming calls and customer service inquiries
· Generating sales leads that develop into new customers
· Identifying and assessing customers’ needs to achieve satisfaction
· Serves customers by providing product and service information and resolving product and service problems
· Maintains customer records by updating information
· Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
· Contributes to team effort by accomplishing related results as needed
Skills
Job Details
The ISIC Group of Companies
hiring and consulting for bpo industr
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