Technical Support Engineer

The Protechtors Verified

Multiple Cities, Pakistan

Posted Feb 12, 2018 613 views

PKR. 20,000 - 30,000/Month

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Job Description

Job Responsibilities

  • Assist customers on-site and over the phone with issues such as: account creation, password reset, video footage retrieval, and remote viewing software setup on end users laptops, personal computers and mobile devices.
  • Maintain low wait times while focusing on first call resolution.
  • Answer questions customers may have about our system and services.
  • Ensure electronic records are created and updated for all customer communications.
  • Warm transfer inbound calls to appropriate Account Specialist or Department when warranted.
  • To Possess, acquire and maintain the technical/professional expertise required to do the job effectively by participating in scheduled training sessions and by means of principal’s website, product datasheets, manuals and contact with principal technical support
  • Conduct on-site surveys and design BOQ for potential customers when needed
  • Participate and when Eligible, Conduct in-house Trainings/Presentation sessions on new product features and comparisons for market placement
  • To indulge in fault finding, repairing, servicing, new installations and routine maintenance.
  • Computer systems hardware, software, operating systems configuration and troubleshooting.

Job/Person Specification

  • Ideal Candidate should be Minimum Intermediate, DAE and Bachelor degree holders will be preferred.
  • Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
  • Stay abreast with latest job related trends.

Skills

  • Experience with Windows Operating System Installation, HDD Partitioning etc., remote access tools and/or support of mobile devices
  • Basic networking skills (LAN, Wi-Fi Routers, Access Points, etc.)
  • MS Office, Team-viewer, Email/Communication etiquettes
  • Bilingual oral and written communication desired.

Job Details

Industry:
Total Positions:
3 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
Bachelor’s Degree in Electronics or Electrical Engineering or equivalent.
Career Level:
Entry Level
Minimum Experience:
Less than 1 Year
Apply Before:
Mar 10, 2018
Posting Date:
Feb 12, 2018
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The Protechtors

Electronics · 11-50 employees - Islamabad, Rawalpindi

Founded in 2007, The Protechtors is a seasoned distributor and system integrator for turnkey security solutions with a focus on performance, cost-effectiveness, and scalability. We have the requisite experience, expertise, and personnel to deploy safety standards compliant world-class security and c ...Read More

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