Front Desk Officer

The Somerset House is seeking a dedicated Front Desk Officer who excels at providing exceptional customer service and managing front desk operations efficiently. This role requires handling incoming calls, greeting visitors, managing schedules, and supporting administrative tasks with attention to detail and professionalism. The ideal candidate possesses strong communication skills, is confident, hardworking, and honest, contributing to a welcoming atmosphere at the front desk. This position demands proficiency in telephone etiquette, data entry, and the use of Customer Relationship Management (CRM) software. The Front Desk Officer plays a crucial role in supporting the team and ensuring smooth daily operations, although team management responsibilities are not part of this role. Applicants should have at least two years of experience in a similar position and the ability to handle multiple tasks with composure and accuracy.
Responsibilities

Greet and welcome visitors promptly and professionally, ensuring a positive first impression of the company.
Answer and manage incoming telephone calls using telephone systems and VoIP technology, directing calls to appropriate personnel.
Maintain accurate records of visitor logs, deliveries, and appointments through effective data entry and use of CRM software.
Assist with scheduling meetings, coordinating appointments, and managing calendar invitations for staff members.
Address and resolve basic customer inquiries and concerns promptly, escalating issues when necessary to appropriate departments.
Ensure the reception area is tidy, organized, and well-stocked with necessary supplies at all times.
Operate office equipment efficiently, including fax machines, printers, and photocopiers, to support daily front desk functions.
Collaborate with internal teams to support smooth communication and efficient office workflow.
Implement and adhere to company policies and procedures related to security, confidentiality, and guest management.
Provide administrative support such as preparing documents, handling mail distribution, and coordinating deliveries.
Maintain up-to-date knowledge of company services and policies to provide accurate information to visitors and callers.
Manage multiple tasks concurrently while maintaining attention to detail and delivering consistent quality service.