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Job Description

  • Promoting the school in the best possible way by providing customer service excellence to parents and visitors.
  • Coordinate and lead school tours for prospective new parents ensuring that tours are tailor-made to meet their needs as much as possible and promote the school’s academic and non-academic achievements.
  • Lead the parent journey, mapping and measuring how customer service at all points supports The Trust School promise and encourages parent endorsement.
  • Maintain open lines of communications with existing parents and ensure that their feedback including concerns, complaints and compliments are handled effectively and passed to the relevant member of staff, efficiently and in a timely manner. Liaise with other school personnel or departments as required.
  • Resolve, or escalate through the correct channels, non-academic school issues that parents or parents groups may raise.
  • Ensure that the Principal and relevant staff are regularly informed of problems or matters of significance.
  • Undertake parent satisfaction surveys. Collate responses and produce analysis and action planning recommendations in partnership with the Principal.
  • Conduct Parent Exit Surveys and prepare reports for the School Head and Head Office. 

Job Details

Functional Area:
Total Positions:
5 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
No Preference
25 - 35 Years
Minimum Education:
Career Level:
Experienced Professional
2 Years - 3 Years
Apply Before:
Mar 07, 2020
Posting Date:
Feb 06, 2020
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The Trust School

Education/Training · 301-600 employees - Lahore

TEDDS, a PCP certified not-for-profit organization is engaged in promoting quality education at low cost / free for deserving students through its expanding chain of “ The Trust Schools” at Lahore. TEDDS is a non-commercial welfare Trust formed in 1993 and duly registered under Trust Act 1882 vid ...Read More

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