Posted Aug 30, 2022 330 views
Customer Care Specialist - Bilingual
Provide customer support through inbound/outbound calls and emails for multiple clients.
• Handle customer concerns/complaints in a courteous and professional manner and within established guidelines and escalate as necessary.
• Demonstrate strong domain knowledge and communicate accurate information to the customers.
• Use the ticketing system and other software to enter and maintain relevant data.
• Coordinate and follow up on customer inquiries with relevant stakeholders to timely close open tickets.
• Meet all performance metrics on a regular basis.
• Maintain data confidentiality.
• Take the product and industry-specific quizzes regularly to exhibit strong command of a domain.
• Share reports on daily performance.
We are looking for:
• Minimum Education: Graduation
• Required Experience: Minimum 1-year of call center experience.
Skills:
• Excellent communication skills, both oral and written in English & Spanish.
• Strong customer orientation.
• Good arithmetic and computing skills.
• Good analytical skills with an appetite for learning.
• Quality conscious with attention to detail.
• Excellent interpersonal skills and confidence level to communicate with international customers and stakeholders.
• Ability to perform under stress.
• Familiar with the use of business applications for routine operations.
• Readiness to maintain flexible timings to serve global clientele across different time zones
Skills
Job Details
Work Environment
Supervisor’s gender:
Percentage of female coworkers:
THQ Developers
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