Sales and Dispatch Associate

Three Sixty Route Logistics is seeking a motivated Sales and Dispatch Associate with at least two years of experience to support and enhance our dispatch and sales operations. The ideal candidate will learn and execute dispatching operations effectively to cover unassigned loads by coordinating with current and new carrier partners. This position requires a strong ability to utilize CRM and ERP systems, manage customer relationships, and optimize order processing. Candidates must possess excellent communication and interpersonal skills, enabling them to handle multiple tasks such as phone calls and emails simultaneously, ensuring smooth and efficient service delivery. In this role, the Sales and Dispatch Associate will be an integral part of the company's logistics and sales department. Responsibilities include managing order dispatch schedules, negotiating sales, and maintaining customer satisfaction through effective problem solving and time management. The candidate will also utilize various software tools including CRM systems, Transportation Management System (TMS), and MS Office to track and organize transportation routes and schedules. This role demands someone highly organized who can multitask in a dynamic environment and adapt quickly to operational changes without managing a team.
Responsibilities

Learn and perform dispatching operations to assign loads efficiently to current and new carrier partners.
Utilize Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), and Transportation Management Systems (TMS) to process orders, manage routes, and track shipments.
Coordinate and schedule dispatching activities including route optimization and delivery timelines to improve operational efficiency.
Negotiate sales terms with clients and carrier partners to maximize company revenue while maintaining positive relationships.
Manage customer relationships through CRM software to provide timely updates and resolve any service-related issues effectively.
Communicate clearly and professionally with internal teams, customers, and carriers via phone, email, and other communication tools.
Handle multitasking demands such as managing phone calls, emails, and documentation concurrently to ensure smooth workflow.
Employ problem-solving techniques to address unexpected delays, scheduling conflicts, or customer concerns.
Demonstrate proficiency in MS Office applications (Word, Excel, Outlook) to create reports, track orders, and document dispatch activities.
Contribute to continuous process improvement initiatives aimed at optimizing dispatch schedules and customer service delivery.