Ticket Sales Specialist

Go Global is a travel management company dedicated to creating memorable, well-managed, and affordable travel experiences. The company values strong community connections and meaningful traveler engagement through its GoWithUs initiatives. Leveraging a network of local specialists, hoteliers, and suppliers both in Pakistan and internationally, Go Global crafts innovative holiday packages grounded in local expertise and traveler feedback. Operating on a subscription-based model, the company offers members additional benefits such as meal vouchers, discounts, AIRDoctor services, and TRAVELpoints, fostering a community of successful and satisfied travelers.

Key Responsibilities
The Ticket Sales Specialist, based full-time on-site in Lahore, will be responsible for selling and managing travel tickets and related services. This role involves advising customers on travel options, fares, and routes, as well as processing ticket bookings, changes, and cancellations accurately. The specialist will ensure data integrity within reservation systems and provide prompt, courteous customer service across multiple channels including in-person, phone, and online interactions. Resolving customer inquiries and issues efficiently to maintain a smooth travel experience is a critical part of this position. Additionally, the Ticket Sales Specialist will collaborate with team members and external partners to meet sales targets, promote subscription offerings, and uphold Go Global’s standards for professionalism and traveler satisfaction.

Required Qualifications
Candidates must demonstrate strong interpersonal skills and customer service abilities to engage effectively and respectfully with a diverse traveler base. Proven ticket sales and general sales skills are essential for managing bookings, upselling services, and achieving both individual and team sales goals. Excellent communication skills, both verbal and written, are required to clearly explain travel options, policies, and procedures. Attention to detail and basic numeracy skills are necessary for accurate fare calculations and data entry. The ability to thrive in a fast-paced, customer-focused environment is important. A minimum of a high school diploma is required, with further education in business, tourism, or related fields preferred.

Preferred Qualifications and Benefits
Experience in the travel, tourism, or hospitality industries is highly desirable. Familiarity with reservation systems or Global Distribution Systems (GDS) will be considered an advantage. Working at Go Global offers the opportunity to be part of a dynamic team dedicated to delivering exceptional travel experiences while benefiting from a supportive community-oriented company culture. The subscription-based model and associated traveler benefits reflect the company’s commitment to adding value beyond standard travel services.

This role is ideal for candidates passionate about travel and customer service, looking to contribute to a growing company that values innovation, community impact, and meaningful traveler connections.