Ticketing and Travel Floor Supervisor

We are looking for a dedicated and experienced professional to oversee the daily operations of our travel and ticketing team. The successful candidate will be responsible for managing airline ticket bookings, cancellations, reissuance, and refunds while ensuring exceptional customer service. This role demands strong leadership abilities to guide team performance, collaborate with travel partners, and maintain compliance with company policies and industry regulations. The position is based on-site and requires working night shifts.

Key Responsibilities

- Supervise the daily activities of the travel and ticketing team to ensure efficient and smooth operations.
- Manage airline ticket bookings, cancellations, reissuance, and refunds with accuracy and timeliness.
- Monitor customer flow and allocate tasks effectively to optimize team productivity.
- Enforce strict adherence to company policies, airline regulations, and travel industry standards.
- Coordinate with airlines, travel partners, and vendors to promptly resolve operational issues.
- Lead, motivate, and evaluate ticketing consultants and customer service representatives to maintain high performance.
- Assign daily duties and track team productivity to achieve operational targets.
- Conduct regular team briefings and provide updates on operational matters.
- Support onboarding and training of new employees to ensure team competency.
- Maintain professional conduct among staff and uphold excellent customer service standards.
- Handle customer complaints professionally and provide timely resolutions.
- Deliver accurate travel information and professional assistance to customers.
- Continuously monitor service quality and implement improvements to enhance customer satisfaction.
- Track daily sales targets and overall team performance.
- Promote upselling of travel packages, visa services, travel insurance, and other value-added offerings.
- Prepare detailed operational and sales reports on a daily, weekly, and monthly basis.
- Identify opportunities to improve branch performance and customer experience.
- Ensure accurate documentation and verification of bookings and financial transactions.
- Maintain confidentiality of all customer information.
- Comply with organizational Standard Operating Procedures (SOPs) and regulatory requirements.

Required Qualifications

- Bachelor’s degree preferred.
- Minimum of 3 years’ experience in ticketing and travel operations.
- Willingness to work night shifts.
- Ability to work on-site at the designated location.
- Proven experience in supervising teams and managing travel-related operations.
- Strong communication and customer service skills.
- Familiarity with airline ticketing systems and travel industry regulations.

Preferred Qualifications and Benefits

- Previous experience in a travel company is highly desirable.
- Competitive monthly salary of up to Rs70,000.00.
- Opportunity to work in a dynamic environment focused on professional growth.
- Exposure to diverse travel products including visa services and travel insurance.
- Supportive team environment with ongoing training and development opportunities.

Candidates who meet the qualifications and are available for night shifts are encouraged to apply. This role offers a rewarding chance to lead a travel and ticketing team while contributing to outstanding customer experiences and operational success.