Ticketing Manager

Travel Legacy is looking for a skilled Ticketing Manager to lead its ticketing operations and ensure a smooth, reliable travel experience for both corporate and direct clients. This role involves managing the entire ticketing process, from initial inquiries through to after-sales support, ensuring accuracy and customer satisfaction at every step. The ideal candidate will be adept at handling online inquiries, preparing competitive fare quotes, closing sales, and managing any changes to travel plans efficiently.

Key Responsibilities
- Respond promptly and professionally to online inquiries, converting them into confirmed bookings.
- Prepare accurate and competitive fare and rate quotes tailored to client needs.
- Issue, manage, and monitor tickets using Global Distribution Systems (GDS) such as Sabre, Galileo/Travelport, and Amadeus.
- Build and maintain strong relationships with corporate clients to support business growth.
- Deliver excellent after-sales service, including ticket reissuance, rerouting, refunds, and amendments.
- Monitor flight statuses and proactively manage delays, cancellations, and schedule changes to minimize client disruption.
- Coordinate effectively with airlines, suppliers, and internal teams to resolve any ticketing or travel-related issues swiftly.
- Uphold high standards of accuracy, regulatory compliance, and customer satisfaction throughout all ticketing activities.

Required Qualifications
- Minimum education level: Intermediate (12 years of education).
- At least 5 years of professional experience in a ticketing role within the travel industry.
- Proficient working knowledge of major GDS platforms including Sabre, Galileo/Travelport, and Amadeus.
- Demonstrated experience managing corporate client accounts.
- Strong expertise in after-sales services, particularly handling ticket reissuance and managing flight disruptions.
- Excellent verbal and written communication skills.
- High attention to detail with the ability to perform well under pressure.

Preferred Qualifications and Benefits
- Competitive salary package with attractive sales commissions.
- Additional perks and benefits designed to support employee well-being and professional growth.
- A dynamic and professional work environment focused on career development.
- Opportunity to work closely with valued corporate clients and expand your industry network.

This is a full-time position based in Vertical 2, Pine Avenue, Lahore. Travel Legacy offers a rewarding career path for candidates who are passionate about delivering exceptional travel services and thrive in a fast-paced environment.