Ticketing Officer

OS Travel & Tours is seeking a full-time Ticketing Officer to join their team on-site in Islamabad. This role involves managing both domestic and international air travel reservations, including ticket issuance, modifications, refunds, and fare verification. The successful candidate will provide excellent client support and maintain effective coordination with airlines to ensure smooth travel arrangements. The position operates during morning shifts and offers a competitive salary with additional performance-based incentives.

Key Responsibilities
- Handle air ticket reservations for domestic and international flights efficiently.
- Issue, modify, and refund airline tickets in accordance with company policies and airline regulations.
- Conduct fare checks and ensure accurate pricing for clients.
- Provide timely and professional support to clients regarding their travel bookings.
- Coordinate with airlines to resolve any booking issues or discrepancies.
- Maintain accurate records of transactions and client communications.
- Utilize Global Distribution Systems (GDS) such as Galileo, Amadeus, or Sabre for ticketing and reservation management.

Required Qualifications
- Relevant education or formal training in travel and tourism or a related field.
- Practical experience in airline ticketing and reservation processes.
- Proficiency in using GDS platforms like Galileo, Amadeus, or Sabre is essential.
- Strong attention to detail and organizational skills.
- Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.

Preferred Qualifications and Benefits
- Prior experience working in a travel agency or airline ticketing office is advantageous.
- Good communication skills and a customer-oriented approach.
- Salary range between PKR 35,000 to 45,000 per month.
- Opportunity to earn additional income based on performance.
- Morning shift schedule, providing a structured workday.

This role is ideal for candidates looking to advance their career in the travel industry by gaining hands-on experience with ticketing and client service in a dynamic environment.