Tik Tok Shop Manager

REXEN Consultancy is a dynamic creative agency known for combining innovative ideas with best practices and bold thinking to deliver visually compelling and strategically sound projects. The team is committed to understanding each client’s unique business needs and goals, ensuring thorough planning and high-quality outcomes. The company is also adept at managing fast-turnaround projects without sacrificing quality or impact.

Key Responsibilities
Manage the daily operations of the TikTok Shop, including product listing, inventory coordination, order processing, and performance tracking. Oversee the overall presentation of the store, ensuring product descriptions are accurate, engaging, and aligned with marketing campaigns. Collaborate closely with creative and marketing teams to synchronize promotional activities with shop operations. Handle customer inquiries and resolve issues related to orders or returns, maintaining a positive and seamless customer experience throughout the purchasing process. Regularly analyze shop performance data to optimize product offerings, pricing strategies, and promotional efforts. Ensure smooth operational workflows and timely execution of all shop-related tasks.

Required Qualifications
Strong communication skills, both written and verbal, to effectively interact with customers and internal teams. Proven experience in operations management with the ability to efficiently coordinate inventory, orders, and workflows. Background in store management, including maintaining product listings, pricing accuracy, and overall shop organization on digital platforms. Excellent customer service skills, capable of professionally addressing inquiries, resolving issues, and managing returns. A strong focus on delivering a seamless and engaging customer experience within the TikTok ecosystem. Familiarity with TikTok Shop or similar e-commerce platforms, along with a basic understanding of social commerce trends. Analytical skills to interpret shop performance metrics and recommend improvements in product positioning and promotional strategies. Ability to work on-site in Rawalpindi, collaborate with cross-functional teams, and manage multiple priorities in a fast-paced environment. A bachelor’s degree in Business, Marketing, Communications, or a related field is preferred, though equivalent relevant experience will also be considered.

Preferred Qualifications and Benefits
While not explicitly stated, candidates with a background in digital marketing or e-commerce will find this role aligns well with their skills. Working at REXEN Consultancy offers the opportunity to be part of a creative and strategic team that values innovation and quality. The role provides hands-on experience managing a growing social commerce platform and collaborating with diverse teams in a supportive, fast-paced environment.

This full-time, on-site position is based in Rawalpindi and requires a proactive individual who thrives in a collaborative setting and is passionate about driving measurable results through effective shop management.