Tik Tok Shop Manager

REXEN Consultancy is seeking a dedicated TikTok Shop Manager to join their team on a full-time, on-site basis in Rawalpindi. This role involves managing the daily operations of the TikTok Shop, including product listings, inventory coordination, order processing, and performance tracking. The ideal candidate will ensure the shop is presented attractively with accurate and engaging product descriptions, while working closely with creative and marketing teams to align promotional campaigns with shop activities. Additionally, the TikTok Shop Manager will handle customer inquiries and resolve order or return issues to maintain a positive shopping experience. Regular analysis of shop performance data will be essential to optimize product offerings, pricing strategies, and promotional efforts, ensuring smooth and efficient workflows.

Key Responsibilities

- Manage day-to-day operations of the TikTok Shop, including product listing, inventory management, and order processing.
- Ensure accurate, compelling product descriptions and maintain overall store presentation.
- Collaborate with creative and marketing teams to synchronize campaigns with shop activities.
- Address customer inquiries, resolve order-related issues, and manage returns to uphold a positive customer experience.
- Monitor and analyze shop performance metrics to identify opportunities for improvement in product positioning, pricing, and promotions.
- Maintain efficient operational workflows to support fast turnaround without compromising quality.
- Coordinate with internal teams to ensure smooth communication and execution of shop-related tasks.

Required Qualifications

- Strong communication skills, with the ability to clearly convey information both verbally and in writing to customers and internal teams.
- Proven experience in operations management, including inventory coordination, order processing, and workflow optimization.
- Background in store management on digital platforms, with skills in maintaining product listings, pricing, and overall shop organization.
- Excellent customer service abilities, capable of handling inquiries and resolving issues professionally and effectively.
- A strong focus on delivering a seamless and engaging customer experience within the TikTok ecosystem.
- Familiarity with TikTok Shop or other e-commerce platforms, along with a basic understanding of social commerce trends.
- Analytical skills to interpret shop data and recommend actionable improvements.
- Ability to work on-site in Rawalpindi, manage multiple tasks in a fast-paced environment, and collaborate effectively with cross-functional teams.
- Bachelor’s degree in Business, Marketing, Communications, or a related field is preferred; however, equivalent relevant experience will also be considered.

Preferred Qualifications and Benefits

While not explicitly stated, candidates with prior experience in social commerce or digital marketing will find this role aligns well with their skill set. The position offers the opportunity to work within a creative agency that values strategic insight and quality execution, providing a dynamic environment for professional growth. Working on-site in Rawalpindi allows for close collaboration with diverse teams, fostering a hands-on approach to managing and optimizing e-commerce operations.

This role is ideal for individuals who thrive in fast-paced settings and are passionate about combining creativity with data-driven decision-making to drive measurable results in the digital retail space.