Tiktok Shop Manager

NEXTOK is a dynamic company specializing in helping brands grow through TikTok Shop by transforming emerging businesses into marketplace leaders. The company focuses on strategic planning, creative content, campaign management, and performance optimization tailored to each brand’s unique goals. Leveraging deep expertise in TikTok trends, algorithms, and features, NEXTOK ensures its clients remain competitive and highly visible in a fast-evolving social commerce landscape. With a strong data-driven approach, the team continuously analyzes and refines campaigns to drive measurable growth in sales, engagement, and brand awareness. NEXTOK is dedicated to building long-term success by turning TikTok Shop into a powerful and scalable sales channel for its partners.

Key Responsibilities

- Oversee daily operations and performance of NEXTOK’s TikTok Shop accounts and partner stores, ensuring smooth and efficient management.
- Manage product listings, promotions, and overall store presentation to maintain a consistent and high-quality customer experience.
- Collaborate with internal teams to coordinate inventory updates and optimize campaign performance in response to real-time platform trends.
- Monitor store metrics closely, handle customer inquiries promptly, and resolve order-related issues to ensure customer satisfaction.
- Identify opportunities to improve conversion rates, engagement, and overall store performance through data analysis and strategic adjustments.
- Communicate regularly with brand partners to provide updates, prepare performance reports, and recommend initiatives that drive growth and operational efficiency.

Required Qualifications

- Strong communication skills, including clear written and verbal interactions with internal teams, partners, and customers.
- Proven experience in operations management and store management, specifically overseeing daily TikTok Shop activities, product listings, and promotional execution.
- Excellent customer service and customer experience skills to manage inquiries, resolve issues, and maintain a positive buyer journey.
- Familiarity with e-commerce platforms or marketplace operations, preferably with TikTok Shop or other social commerce environments.
- Ability to analyze performance data, track key performance indicators (KPIs), and make informed recommendations for optimization.
- Strong organizational skills, attention to detail, and the ability to manage multiple brands or stores simultaneously.
- Comfortable working remotely with reliable internet access and the ability to collaborate effectively across different time zones.

Preferred Qualifications and Benefits

- Prior experience in digital marketing, online retail, or brand management is considered a plus.
- Opportunity to work in a fast-growing, innovative company focused on social commerce.
- Remote work flexibility, enabling collaboration with a diverse and global team.
- Exposure to cutting-edge trends and strategies within the TikTok ecosystem and social commerce space.

This role offers a unique chance to be part of a forward-thinking team dedicated to helping brands succeed on one of the fastest-growing e-commerce platforms. If you are passionate about social commerce and have the skills to manage and grow TikTok Shop stores effectively, NEXTOK provides an exciting environment to advance your career.