Client Support Executive

We are seeking a motivated and results-driven individual to join our team as a Customer Support Executive with a focus on leads handling. The successful candidate will be responsible for proactively reaching out to potential customers, qualifying leads, and nurturing relationships.

Responsibilities:

Conduct outbound calls to prospective customers based on provided leads.
Identify and qualify potential leads through effective questioning and information gathering.
Maintain accurate and detailed records of lead interactions in the CRM system.
Develop a deep understanding of the services offered by the company.
Build rapport with leads to establish trust and credibility.
Follow up on leads in a timely and professional manner to keep them engaged.
Deliver compelling sales pitches to communicate the value of our offerings.
Address and overcome objections raised by potential customers.
Coordinate with sales and marketing teams to align strategies and share valuable insights from lead interactions.
Provide feedback on the quality of leads and suggest improvements to lead generation processes.
Meet or exceed weekly/monthly lead generation targets.
Provide regular reports on lead conversion rates, call metrics, and other relevant KPIs.

Qualifications:

Previous experience in outbound calling, telemarketing, or a similar role.

Excellent communication and interpersonal skills.

Ability to navigate CRM systems and maintain accurate records.

Goal-oriented and self-motivated.

Familiarity with the industry and products/services is a plus.

Skills

Call Handling Skills Client Dealing Communication Skills Cold Calling

Job Details

Industry:

Information Technology

Functional Area:

Client Services & Customer Support

Total Positions:

1 Post

Job Shift:

Third Shift (Night)

Job Type:

Full Time/Permanent

Job Location:

Johar Town, Lahore, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Career Level:

Experienced Professional

Minimum Experience:

3 Years

Apply Before:

Jun 28, 2024

Posting Date:

May 27, 2024

Top Spot, Inc

Information Technology · 51-100 employees - Lahore

TopSpot is a USA based internet marketing, web design and development company, with an experience of 7 years. We believe in providing web solutions to our clients ranging from content writing to full fledged web design and development to online promotion solutions, we also help businesses to create a Brand for them. With our technical expertise and end to end business solutions, we have been successful in evolving a number of signature brands across the globe. Amongst the vast array of clientele that we comprise, the company already has as many as 50 odd clients in the Global internet solutions market itself. We are offering excellent working conditions: A relaxed and friendly environment Small select group of team members Fixed hours of work Working on many websites No outside clients to work with