Technical Support Representative - Non Voice

We’re looking for a dedicated Technical Support Representative (Non-Voice) to assist customers via chat, email, and support tickets. The ideal candidate is tech-savvy, patient, and committed to resolving issues efficiently while maintaining a positive tone and accurate communication.

Responsibilities:

Respond to customer inquiries via email and chat in a professional, timely manner
Troubleshoot and resolve technical issues related to website access, subscriptions, and user accounts
Guide users through processes step-by-step with clear instructions
Escalate unresolved issues to the appropriate internal teams
Maintain accurate records of support interactions
Contribute to the development of help center articles and internal documentation

Requirements:

Excellent written English with a friendly, professional tone
Previous experience in technical support or customer service (non-voice preferred)
Strong problem-solving skills and attention to detail
Ability to handle multiple conversations and prioritize effectively
Familiarity with tools such as Zendesk, Intercom, or Freshdesk is a plus
Comfortable using and explaining web-based platforms and basic troubleshooting steps

Why Join Total Shape?

Fully remote role with flexible scheduling
Competitive monthly compensation
Supportive and collaborative remote team
Opportunities for advancement and skills development

Skills

Customer Dealing Communication Skills Relations Management Skills

Job Details

Industry:

Health & Fitness

Functional Area:

Client Services & Customer Support

Total Positions:

2 Posts

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Islamabad, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Career Level:

Entry Level

Minimum Experience:

1 Year

Apply Before:

Jun 14, 2025

Posting Date:

May 13, 2025

Total Shape

Health & Fitness · 1-10 employees - Islamabad

Total Shape is a community dedicated to making the pursuit of a healthier lifestyle both achievable and straightforward. At Total Shape, we pride ourselves on delivering comprehensive information tailored to your health and fitness journey. Our mission is to help you make informed decisions that expedite your path to your health and fitness goals. Since 2003, our dedicated team has worked hard to create a comprehensive library of thorough and reliable information. Our team of 60+ team of writers, fact checkers and medical reviewers are health and fitness experts, including registered dietitian nutritionists, board certified medical doctors, experienced personal trainers, certified coaches, and professional athletes who write, fact check, review and constantly update our collection of 2,000+ articles.